Customer Service Cum Pricing – Freight Forwarding Air

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Unipart Logistics Full time ₫3,000,000 - ₫6,000,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

  • Customer Service and Operation.
  • Coordinate all Air and Sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport.
  • Manage AWB, HAWB, HBL, Manifest, Arrival Notice, Delivery Order, etc.
  • Handle freight pricing and quotation for both Air and Sea shipments; liaise with carriers, airlines, and overseas agents to ensure competitive rates and timely offers to customers.
  • Communicate daily with shipping lines, airlines, truckers, customers, warehouses, sales representatives, and overseas agent offices.
  • Answer phone calls, respond to emails from customers, follow up and handle customer enquiries in a timely and professional manner.
  • Use and maintain internal freight management systems to create and manage orders for new shipments, including import & export FCL, LCL, and air forwarding jobs; logging Sea Cargo, Export Customs Manifest, PRA, and monitoring customs clearance.
  • Knowledge of Freight Management Systems (FAST, CW1) is preferable.
  • Prior experience in handling U.S. trade lanes (especially Air freight) is highly preferred.
  • Perform other ad-hoc duties as assigned by management.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

13th month Salary + Annual bonus + Incentive

Premium Healthcare. 14 days of annual leave

A great career path, both for generalists and for specialists in a wide array of fields

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • At least 2 years of experience in a similar role within freight forwarding or logistics.
  • Strong knowledge of Air and Sea freight operations, documentation, and shipment coordination.
  • Experience in freight pricing and quotation is a strong advantage.
  • Prior experience with U.S. trade lanes and Air freight shipments is highly preferred.
  • Good communication and problem-solving skills, with the ability to manage multiple tasks under pressure.
  • Proficient in Microsoft Office and familiar with freight management systems (FAST, CW1, or similar).
  • Good command of English (both written and spoken).
  • Team player with strong customer service mindset and attention to detail.

WHAT WE CAN OFFER

  • Salary Negotiation
  • 13th month Salary + Annual bonus
  • Premium Healthcare, 14 days of annual leave.
  • Professional working environment and promoted opportunity in MNC
  • The means of developing yourself into a well-rounded professional and the scale and global scope it takes for you to achieve even your most ambitious career goals.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng

Trung cấp - Nghề

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