Service Filed Engineer

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Datacolor Việt Nam Full time ₫800,000 - ₫1,200,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

In order to support our business, we are looking for a Service Filed Engineer.

Position Summary:

This position will be responsible for providing Hardware technical support for Vietnam and SEA and reporting to STS Manager of SE Asia/ANZ/JPK.

Essential Duties and Responsibilities:

  • Deliver service and technical support to end-users via phone, through the use of Salesforce software or via remote PC connection.
  • Interact with customers to provide and process information in response to hardware technical support inquiries, concerns, and requests about products.
  • Diagnose and resolve technical hardware issues involving connectivity, function and performance of Instruments.
  • Follow standard processes and procedures to document issues.
  • Identify and escalate priority issues per client specifications.
  • Organize ideas and communicate oral messages appropriate to listeners and situations.
  • Follow up and make scheduled call backs to customers where necessary.
  • Process and distribute instrument certification documentation in a timely manner.
  • Train customers in how to operate and maintain the equipment properly, especially related to hardware.
  • Offer the best annual service packages to the customers according to the company policies.
  • Other tasks assigned by manager.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

In accordance with company policy

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

You have:

  • College or above, major in mechanical, electronic engineering, preferred automation background.
  • Has at least 3 years and above working experience, and with field service experience
  • Production and Processing-Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong, relevant knowledge structure in Paint, Coating and Plastic industry.
  • Computer Science and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology-Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English is the must; Chinese is a plus.
  • Teamwork spirit & good interpersonal communication skills.

Location: Vietnam-HCMC

Our offer:

You will work in an innovative organization that estimates the value of the people working correctly in a friendly atmosphere and a very open and informal culture with room for personal input.

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, and Passion.

Interested:

If you feel you have what it takes to be the new hardware engineer at Datacolor, we look forward to hearing from you.

Datacolor is an Equal Opportunity Employer.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Vận Hành - Bảo Trì - Sửa Chữa,Vận Hành IT - IT Helpdesk

Trung cấp - Nghề

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