Customs Brokerage Supervisor

6 days ago

Hai Phong City, Vietnam My clients Full time

Lead and execute customs brokerage and trucking operations to ensure compliance, efficiency, and service excellence.

The Supervisor will directly handle customs declaration and trucking shipments, especially for cross-border and bonded cargo, while managing and developing the customs team.

He/she will act as the key advisor to customers and internal teams on customs procedures — particularly for EPE, FDI, and manufacturing customers entering Vietnam.

Key Responsibilities

Customs Brokerage & Compliance:

  • Supervise and directly perform customs declarations for import/export and cross-border shipments via Ecus Vnacss system with accuracy and compliance.
  • Execute customs clearance for trucking and bonded shipments across key borders (e.g., Huu Nghi, Lao Cai, Mong Cai, Noi Bai).
  • Ensure proper classification of HS codes, import/export duties, and preferential tariffs under FTAs.
  • Maintain updated knowledge of customs laws, decrees, and circulars to advise customers and internal teams.
  • Lead and participate in customs–trucking project implementation, ensuring smooth operation between Vietnam and China or regional countries.

Customer & Advisory Role:

  • Provide expert consultation on selecting the right customs procedures for each shipment type (temporary import/export, bonded, EPE, etc.).
  • Guide new EPE/FDI customers through setup processes such as registering production base, defining inspection locations, obtaining inspection codes, and applying for specialized licenses or permits.
  • Product & Commodity Handling
  • Advise on the importation process for new commodities, including cases requiring testing, MOIT/MOH certificates, or quality conformity announcements.
  • Proactively communicate with customs authorities and other regulatory bodies for procedural clarification.

Leadership & Strategy Alignment:

  • Lead and coach the customs and trucking team in alignment with WFS's strategy for integrated cross-border logistics solutions.
  • Take ownership of customs–trucking projects from planning to execution, ensuring WFS standards
  • quality, speed, and compliance.
  • Develop and maintain a training plan for continuous improvement and professional development.
  • Vendor & Partner Management
  • Manage customs brokers, trucking vendors, and subcontractors to ensure service level, cost efficiency, and performance quality.
  • Work with overseas agents and vendors to execute key customs-trucking projects.
  • Collaboration & Stakeholder Engagement
  • Join sales and management teams in meetings with customers and vendors to discuss customs processes, cost structures, and solutions.
  • Support project bidding, pricing proposals, and customer onboarding with accurate procedural advice.
  • Reporting & Performance Tracking
  • Prepare monthly performance reports for the Branch Manager and Managing Director, including declaration volume, accuracy rate, vendor performance, and improvement plans.

Requirements:

  • Bachelor's degree in Logistics, International Business, Customs, or Supply Chain Management.
  • 5+ years of experience in customs brokerage, including 2+ years in a supervisory role.
  • Expert-level proficiency in Ecus Vnacss system and practical customs declaration.
  • Strong understanding of Vietnam Customs procedures, including EPE, bonded warehouse, and FDI setup processes.
  • Experience in cross-border trucking operations is a strong advantage.
  • Good communication and problem-solving skills; proactive and detail-oriented.
  • Proficiency in English and Vietnamese (Chinese is an advantage).

  • Manager - Customs Brokerage

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Expeditors Full time

    Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the...

  • Customer Service Supervisor

    1 week ago

    Haiphong, Hai Phong City, Vietnam SGS Full time $25,000 - $50,000 per year

    Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionOverall management and...

  • Senior Associate, Warehouse Operations

    1 week ago

    Hai Phong City, Vietnam APL Logistics Full time ₫300,000 - ₫600,000 per year

    Company DescriptionAPL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust...

  • Brokerage CS Consultant

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam UPS Full time ₫60,000,000 - ₫120,000,000 per year

    Job description:-High understanding about customs regulations to Work with customers and consult them on requirement and process of government-controlled commodities (Import License/ Prohibited items/ Health products/ Revaluation/ Quality Checking/ Energy Labeling/ Minimum Energy Efficiency Standards Checking/ Food Checking/ Animal Testing/ Plant Testing/...

  • Customer Service and Support Supervisor

    6 days ago

    Ho Chi Minh City Metropolitan Area, Vietnam APL Logistics Full time $40,000 - $80,000 per year

    Responsibilities:Operational Excellence• Active participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success.• Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction.• Actively engage of local...

  • Senior Representative, Customer Service and Support

    6 days ago

    Hai Phong, Dong Bang Song Hong, Viet Nam, Vietnam APL Logistics Full time $20,000 - $30,000 per year

    DescriptionThis position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. He/she manages and...

  • Customer Service

    2 weeks ago

    Ho Chi Minh City, Vietnam công ty tnhh elken international việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service & Sales Processing (CSS) Supervisor**: - **Mã tin đăng: 3364163**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông...

  • Customer Service Supervisor

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam FlowerCorner Full time ₫1,200,000 - ₫3,600,000 per year

    As a Customer Service and Sales Lead, you will oversee and supervise a team of 5–7 employees to ensure the highest standards of customer service. Your role is to provide effective solutions to customer inquiries and issues, assign tasks, set priorities, and maintain efficiency and productivity while delivering service in a professional...

  • Senior Planning Officer

    2 days ago

    Haiphong, Hai Phong City, Vietnam Moose Toys Full time $50,000 - $80,000 per year

    Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.At Moose, we are playful with a purpose. Fun is...

  • Logistic & Warehouse - Bac Ninh Province

    4 days ago

    Yên Phong District, Tỉnh Bắc Ninh, Vietnam Talent Power Vietnam Full time $800,000 - $1,600,000 per year

    Job Title: Logistic & WarehouseLocation for work : Northern Warehouse : Lot CN1-2, Yen Phong Industrial Park, Dong Phong Commune, Yen Phong, Bac Ninh Province.Reporting: Reporting into the Asean Supply Manager and in Singapore.Job Responsibility:Fully for logistics matters, trade compliance on import & export, managing 3rd party warehouse operations and...