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Mô tả công việc

*PSA*
is a fast-growing eCommerce & SaaS company developing in-house AI-powered systems (ERP, OMS, CRM, Data Analytics) to optimize cross-border logistics and online retail operations.

*Website:

and

Main Responsibilities*

• Executive Calendar & Communication Management:
• Manage and prioritize the CEO's daily schedule (investor calls, client meetings, internal reviews, strategy sessions).
• Prepare concise daily briefings (attendees, agenda, key risks/opportunities).
• Draft, edit, and manage communications for investors, partners, and board members.
• Summarize incoming emails and highlight only critical messages requiring CEO's attention.
• Operations Oversight:
• Monitor fulfillment performance metrics (order accuracy, SLAs, customer experience).
• Deliver daily dashboards on warehouse/3PL efficiency, carrier reliability, and inventory health.
• Identify and flag bottlenecks in fulfillment operations (delayed shipments, stockouts, system issues).
• Coordinate closely with the COO and Ops Lead to ensure operational continuity.
• AI Business Intelligence:
• Run AI-powered reports on sales trends, demand forecasting, and SKU performance.
• Detect anomalies (spikes in returns, sudden demand surges, logistic inefficiencies).
• Suggest optimization opportunities (predictive staffing, AI-based routing, inventory rebalancing).
• People & Leadership Support:
• Summarize team updates, surfacing critical issues for CEO decisions.
• Track recruitment pipelines for key AI/tech and logistics roles.
• Use AI tools to capture employee sentiment (from Slack, emails) and highlight morale/culture risks.
• Investor, Partner & Customer Relations:
• Prepare briefing notes and talking points for investor and partner meetings.
• Monitor competitor news and industry trends (AI, logistics, fulfillment).
• Draft follow-up communications to investors, customers, and strategic partners.
• Strategic & Special Projects:
• Research new opportunities (AI integrations, fulfillment robotics, last-mile solutions).
• Benchmark competitors' offerings and operating models.
• Support preparation of board reports, quarterly business reviews, and fundraising materials.

*Expected Daily Output*

• Morning Briefing: Daily schedule, top 5 KPIs, urgent issues, competitor/news alerts.
• End-of-Day Wrap-up: Summary of key decisions, issues escalated, and progress on projects.
• AI-driven Dashboards & Alerts: Fulfillment performance, customer insights, financial health.

Yêu cầu công việc

• Must have lived, studied, or worked in the US, UK, Australia, or Canada.
• Fluent in English, confident in cross-cultural communication.
• Bachelor's degree in Business, Operations, or related field.
• Prior experience in executive support, business operations, or coordination roles is preferred.
• Strong understanding of operations, logistics, or eCommerce is an advantage.
• Professional communication, organizational, and multitasking abilities.
• Quick, adaptable, detail-oriented, with strong problem-solving skills.
• High proficiency with productivity, reporting, and AI/automation tools.

Tại sao bạn yêu thích làm việc tại đây

Benefits

• Competitive salary (negotiable) + performance bonus
• 13th & 14th month salary, annual salary review based on performance.
• International and innovative work environment with challenges and learning opportunities.
• Social, health, and unemployment insurance as regulated; annual health check.
• Company trips twice a year, holiday/birthday gifts, office snacks, etc.
• Lunch and parking allowance, laptop and necessary working tools provided.
• Opportunities for professional training courses.

Working Hours
Mon - Fri: 9:00 - 17: hour lunch break)

Sat morning (Remote): 8:00 - 12:00

*Workplace:*
Tropic Garden A2 - 56 Street No.66, Thao Dien, Thu Duc, HCMC

How To Apply
Send your
*CV
to:

Or contact Zalo:
Vy PSA)*