Key Account Manager

5 days ago

Hanoi, Hanoi, Vietnam Navigos Search Full time $40,000 - $60,000 per year

ROLE PURPOSE

This role is responsible for driving distributors/key accounts' performance through data analysis, strategic planning, execution, and performance monitoring. The position ensures alignment between local sales strategies and distributors/key accounts' goals, while serving as the primary business contact for all related matters.

KEY RESPONSIBILITIES:

1/ Analyze

  • Review qualification and re-qualification data to identify root causes of performance issues.
  • Detect data patterns that highlight recurring challenges or growth opportunities.
  • Understand each account's motivations and objectives to anticipate key needs.

2/ Plan

  • Develop tailored messaging and strategies for each account to address short-term priorities.
  • Collaborate with the Line Manager to align sales strategies with both local and account objectives.

3/ Implement

  • Set structured agendas for meetings to ensure focused and effective execution.
  • Assess each account's current performance and short-term goals to identify strengths and improvement areas.
  • Support accounts in defining actionable solutions to overcome strategic or operational barriers.
  • Provide data-driven insights to address qualification/re-qualification gaps and drive progress.

4/ Monitor

  • Track account performance against tactical plans and agreed KPIs.
  • Generate timely alerts or recommendations to sustain execution and downline growth.
  • Act as the point of contact for all business-related issues and requests.

REQUIREMENTS:

  • At least 4-5 years of experience in Sales, Business Development, Key Account Management
  • Bachelor's degree or above in Business Administration, Economics, or related field
  • Business Acumen: Understand the big picture, spot trends, and align daily activities with strategic goals.
  • Effective Communication: Promote open information flow, actively listen, and clearly convey ideas.
  • Planning & Execution: Set clear expectations and develop actionable plans to achieve objectives.
  • Build Trust & Influence: Establish credibility with leaders and gain support for strategies.
  • Deliver customer-centered solutions, enhance satisfaction, and resolve issues proactively.
  • Confident in public speaking and training delivery; proficient in English and MS Office.

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