Retail Sales Supervisor

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam People First Full time ₫6,000,000 - ₫12,000,000 per year

1/ Location: HCM, Vietnam

2/ Job Summary:

The
Retail Supervisor

is responsible for managing daily store operations, driving sales performance, and ensuring excellent customer service. This position also plays a key role in team leadership, merchandise presentation, and maintaining brand standards.

3/ Report to:

Retail Store Manager / Head of Sales

4/ Key Responsibilities:

a) Sales & Inventory Management

  • Achieve and exceed sales targets through effective sales strategies
  • Monitor stock levels, coordinate replenishment, and ensure inventory accuracy
  • Report stock discrepancies or damages promptly and maintain a well-organized storeroom.

b) Customer Service

  • Deliver professional and friendly service to every customer.
  • Understand customer needs and recommend suitable products.
  • Handle feedback or complaints effectively while promoting the company's image.

c) Team Leadership & Development

  • Supervise, train, and motivate store staff to meet performance goals.
  • Conduct daily briefings, support team development, and build a positive work environment.

d) Visual Merchandising

  • Ensure merchandise displays are attractive, clean, and aligned with brand standards
  • Coordinate with the team to implement seasonal or promotional themes and price updates.

e) Administration & Reporting

  • Comply with company procedures, maintain accurate records, and ensure store security.
  • Prepare reports as required and communicate effectively with the Store Manager and other departments.

5/ Job Requirements

  • College or University degree in Business Administration, Marketing, Retail Management, or other related fields.
  • At least 4-5 years of experience in Retail Business, with at least 3 years of experience in the same position.
  • Good English communication (compulsory)
  • Preferably experienced in mother & baby products, fashion, cosmetics, or FMCG sectors.
  • Strong sales management, merchandising, and inventory control skills.
  • Proven ability to lead, train, and motivate store staff to achieve sales and service goals.
  • Excellent communication and customer-handling skills, with the ability to resolve issues effectively and professionally.
  • High level of responsibility, attention to detail, and compliance with company policies and procedures.
  • Strong interpersonal and coordination skills across all levels of staff.

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