sales coordinator

2 weeks ago

Phú Quốc, Vietnam Park Hyatt Phu Quoc Full time ₫30,000,000 - ₫60,000,000 per year

Summary

Scope and General Purpose of Job:

Responsible to: Director of Sales

Main Duties

Administration

§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§ Establishes an efficient trace File to ensure that all business booked is properly tracked.

§ Assists in consolidating and preparing Sales report.

Customer Service

§ Entertains and conducts hotel inspections to clients whenever required.

§ Establishes and maintains strong relationship with the established clientele.

§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

§ Maintains positive guest and colleague interactions with good working relationships.

Marketing

§ Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Be aware of community, business, political and social factors that may affect the hotel's financial performance.

Operational

§ Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

§ In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.

§ Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.

§ Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.

§ Ensures the activities/events log book is being accurately maintained.

§ Assists in the compilation of Market Surveys and Competitor Researches report.

§ Assists in the distributions of relevant hotel information to clients when required.

§ Assists/participates in sales blitz.

§ Maintains good relationship with the established clientele and provides all necessary assistance when required.

§ Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.

§ Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.

§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

Maintains a detailed knowledge of hotel facilities, features and services.

Qualifications

Minimum requirements

2 years of experience in the same position

Pre-opening experience is preferable

Luxury background in resort and urban city

Excellent communication skills in both spoken and written English and Vietnamese

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