Senior Expert, Private Client Relationship Management

A. Job Purpose

• The job holder is responsible for managing directly the High Net Worth customer portfolio assigned to Senior Expert, Private Client Relationship Management (Snr Expert, PCRM) in Private Client Center (PCC) from time to time, providing customers with Private products and services
• The job holder is responsible for providing financial solutions on the customer portfolio to develop value & implement business targets
• The job holder is responsible for managing, building and maintaining long term relationships with a portfolio of financially successful clients

B. Key Accountabilities

CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS BASED ON CUSTOMERS NEEDS

• Find and understand all customer information about demographics, financial status, assets, habits, hobbies
• Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers, understand clients' risk appetite & objectives, and advise accordingly on the relevant investment options available to increase wealth and capital preservation
• Manage, serve, thoroughly understanding of the assigned high net worth customer portfolios, and evaluating the efficiency of customer portfolio exploitation
• Find out the complex needs of wealthy and high net worth customers, designing financial solution packages to best meet those needs
• Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

SERVICES: PROVIDE SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE

• Actively identifying, receiving & implementing transaction requests, cooperating with relevant departments, handling SLA to bring the best service experience to customers
• Actively and continuously marketing and promoting customers with new feature, new benefits of products, services, policies and regulations affecting customer assets and market changing or trends, Private Client's products and services
• Providing total service solutions for customers to meet the maximum needs of customers
• Engaging and dealing with issues/matters/complaints, and resolves them in an appropriate and timely manner. To escalate to Senior Manager, PCRM and/or Director, Private Client Center for further deliberation where applicable
• Always giving customers the best experience and proposing solutions to improve service quality standards for High net worth customers

SYSTEM: OPERATIONAL COMPLIANCE & RISK MANAGEMENT

• Identify customer information (Amlock, KYC, SA, suspicious transactions ...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
• Perform in accordance with policies, regulations, processes, internal instructions and SLAs
• Fully complying with service quality standards and other Bank regulations from time to time
• Manage credit risk, operational risk on customer portfolio
• Coordinate with departments/ units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests

C. Success Profile - Qualification and Experiences

• Bachelor degree in economics, finance, banking, foreign trade, business administration. Priority is given to international students with equivalent training majors at prestigious overseas universities or candidates with CFA, CPA, and ACCA certificates
• Minimum 12 years of experienced in a direct sales / manager position for high net worth and wealthy customers in the fields of finance/banking/investment/insurance/travel/hotel/real estate/securities. Experienced in managing high net worth and wealthy customers, business owners, and foreign experts
• Deep understanding of the behavior and needs of high net worth and wealthy clients
• Deeply understanding products for Private Client, have lending experience, being able to advise total financial solution packages for customers. Ability to grasp the current state and investment market trends. Be able to analyze corporate finance