Customer Service

2 weeks ago

Hanoi Capital Region, Vietnam TalentVis-HR Full time ₫6,000,000 - ₫12,000,000 per year

Position:
Customer Service & Front Desk Manager (Healthcare Clinic)

Location:
Hanoi, Viet Nam

Working hours:
44
hrs/week

Job Summary:

  • Oversee daily front desk operations and ensure an exceptional customer service experience for all patients.
  • Manage the reception, customer services, cashier, and document team; coordinate appointment scheduling; and maintain smooth clinic flow to support both patients and medical staff.

Key Responsibilities:

  • Supervise and train front desk staff in customer care and service procedures.
  • Ensure efficient patient registration, scheduling, and billing coordination.
  • Handle patient inquiries, feedback, and service recovery professionally.
  • Collaborate with clinical and administrative teams to optimize patient experience.
  • Monitor service quality, waiting times, and front desk performance reports.

Requirements:

  • Bachelor's degree in Healthcare, Service (Educational, Visa, any other service), Hospitality, or a related field.
  • 3+ years in customer service management, preferably in healthcare or hospitality.
  • Strong leadership, communication, and problem-solving skills.
  • Fluent in English and Vietnamese.

  • Customer Service Specialist

    3 days ago

    Hanoi Capital Region, Vietnam MKIT (HONG KONG) HOLDINGS LIMITED Full time ₫200,000 - ₫400,000 per year

    About the Role :We are looking for aCustomer Service Specialistto join our dynamic and growing team in Vietnam.In this role, you will be the key connection between our customers and the company, ensuring every customer has a smooth and satisfying experience with our products, especially in theconsumer electronicscategory.If you are proactive,...

  • Customer Service Manager

    1 week ago

    Hanoi Capital Region, Vietnam ITL Careers Full time ₫6,000,000 - ₫12,000,000 per year

    Purpose & Scope:Providing outstanding customer service to key Accounts.Leading and motivating the customer service department to increase customer satisfaction.Responsibilities:Lead the Customer service team for Sea freight – Key AccountLiaise with customers on the standard operating proceduresPrepare and manage customer key operation performance...

  • Customer Service Specialist

    3 days ago

    Hanoi Capital Region, Vietnam BLUE BELT TECHNOLOGY CO.,LTD Full time $120,000 - $240,000 per year

    Job descriptionWith over a decade of experience in IT and fintech,Blue Belthas become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences. Headquartered in Tokyo, Japan, with a...

  • Customer Service Representative

    2 weeks ago

    Hanoi Capital Region, Vietnam Gear Inc. Full time $12,000 - $15,000 per year

    We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world.Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of...

  • Japanese Customer Service

    2 weeks ago

    Hanoi Capital Region, Vietnam BLUE BELT TECHNOLOGY CO.,LTD Full time ₫1,200,000 - ₫2,400,000 per year

    CUSTOMER & OPERATION SUCCESS(English + Japanese N2)IntroductionWith over a decade of experience in IT and fintech,Blue Belthas become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user...

  • Customer Service Specialist

    1 week ago

    Hanoi Capital Region, Vietnam BLUE BELT TECHNOLOGY CO.,LTD Full time ₫400,000 - ₫800,000 per year

    IntroductionWith over a decade of experience in IT and fintech,Blue Belthas become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences. Headquartered in Tokyo, Japan, with a...

  • Customer Service Officer

    5 days ago

    Hanoi Capital Region, Vietnam Gear Inc. Full time $10,000 - $20,000 per year

    EXPECTATIONS:Respond to customer inquiries via email promptly, accurately, and courteously.Provide clear, valid, and complete information using approved knowledge bases, tools, and processes.Record customer complaints, issues and relevant case details for follow-up and investigation.Meet daily productivity and quality targets.Escalate cases according to...

  • Field Service Engineer

    5 days ago

    Hanoi Capital Region, Vietnam STERIS Full time ₫1,500,000 - ₫3,000,000 per year

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.SummaryAs a Field Service Engineer, you will provide technical assistance and service education in native language on various mechanical, electro-mechanical, electronics & multi-networking...

  • Customer Experience Executive

    5 days ago

    Hanoi Capital Region, Vietnam Flight Centre Travel Group Full time $30,000 - $60,000 per year

    We are looking for creative, travel-loving and service-centric communicator to join Discova as aCustomer Experience ExecutiveAbout The OpportunityThe Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and...

  • Customer Success Specialist

    1 week ago

    Hanoi Capital Region, Vietnam GemCommerce Full time ₫1,500,000 - ₫18,000,000 per year

    You'll doCommunicate with customers via live chat platform to help them get familiar with the product or provide them with the appropriate document to include in conversations.Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.Educate and empower our customers to become better...