Sr. Customer Rep., Sales GHH

Job Description

Position Overview:

(Senior)/ Medical Representatives will identify customer needs, support pull-through of demand generation activities relative to the customer strategy, and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.

The Representative is responsible for thoroughly understanding the dynamics within the territory (e.g. impact of managed care, customers, competitors, patient demographics) and for drawing upon this knowledge to develop and implement a comprehensive Business action plan by cycle

Primary Responsibilities (but not limited to)

Meet required standard of our company competencies

• Understanding our company Compliance's practice  

• Meet required knowledge of product; disease; regulation and policy in VN pharmaceutical industry

• Customer Focus Interaction/negotiation skills

• Business planning skill

• Presentation skills

Business Planning

Based on understanding of our company strategies and brand strategies and

Knowledge of territory; account's operation; customers's perspective; market dynamic, Vietnam Pharmaceutical policies and regulations

To Identify short and long-term business opportunities and define smart business objectives

And develop business action for each business cycle to utilize company's resources to achieve  business objectives

Account Plan Implementation and Tracking

• Execute business action plan in assigned territory to ensure achieved KPIs as business action plan.

• Monthly track KPIs and share the progress with District Manager

• Well collaborate with support teams: Marketing; tender; medical; SFE… in implementation and other team to maximize company resources.

• Proactively propose to adjust activities if any challenges or opportunities (environment; policies; regulation; competitiveness…) which impact to business.

• Display professional our company MR during interaction with customers and bring good solutions for HCPs and patients

Administration

• Ensure compliance with company policy, maintain accurate customer call records and ensure all data entered to our system

• Reporting in timely & accurate manner as required

• Active participation in team meetings, training & development programs.

Desired Experience/Education/Skills:

• Pharmacist; Medical Doctor

• 3+ years pharmaceutical sales role

• Strong knowledge of customer/business strategy

• Understanding of local healthcare and reimbursement systems

Preferred

• Previous secondary care sales experience

• Previous experience within the Therapeutic area and/or customer base

• Key account management experience including clinical and administrative customers

• Business Acumen Skills

• Business Management Skills: Planning and execution

• Customer management skills: Segmentation &Targeting and Customer Engagement

Required Skills:

Accountability, Accountability, Account Planning, Adaptability, Brand Strategy, Business Opportunities, Business Planning, Customer Accounts, Customer Engagement, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Strategy, Hospital Sales, Identifying Sales Opportunities, Interpersonal Relationships, Lead Generation, Market Analysis, Marketing, Patient Demographics, Pharmaceutical Sales, Pharmaceutical Sales Training, Product Marketing, Sales Calls, Sales Metrics {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/8/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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