Technical Support Analyst – HRIS

POSITION: Technical Support Analyst – HR Systems

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the "HR Asia Award, one of the best places to work for in Asia". In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we've cultivated. We're committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

For more information about us, please access 

WHAT YOU WILL BE DOING
: We are seeking a strong Technical Support Analyst – HR Systems who supports implementing and maintaining HRIS, BI solutions, and automations. This position also supports ad-hoc tasks related to business intelligence such as programming automations, creating reports and dashboards.

• Support HRIS system administration including security access, reporting, business process admin…

• Support troubleshooting HRIS system and user issues (level 1 and 2)

• Support implementing and maintaining BI solutions and automations.

• Support Ad hoc tasks such as execute automations, analyze data and create reports and dashboards.

• Responsible for maintenance, documentation, and enhancements of recurring processes and procedures

WHAT WE ARE LOOKING FOR:

Qualifications

• Bachelor's degree in computer science, Business Analytics, Data Analytics, Business Intelligence, or a related field required.

• Min 1 year experience with managing HR systems – Workday is preferred but experience with other HR systems or ERP (PeopleSoft, SAP, Oracle…) will also be considered.

• Intermediate SQL knowledge is preferred.

• Intermediate Python, C# or other programming languages are preferred.

• Knowledge of data systems and the ability to transform and shape large usable data sets.

Work Behavior

• Ability to lead, plan and manage in an entrepreneurial, team-oriented environment.

• Highly organized with strong project management skills, and drive to meet organizational objectives; ability to manage multiple projects on interrelated timelines.

• Strong written and verbal communication skills

• Demonstrate experience in getting things done in dynamic, entrepreneurial environment.

• Demonstrate a high attention-to-detail in the analysis and reporting of data.

WHAT WE OFFER:
 We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month Tet bonus & bi-annual performance bonus
• 12 Annual Leaves + 2 Sick Leaves
• Annual salary review
• Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
• Social insurance and healthcare insurance upon Vietnam Labor Code
• PTI insurance package, and annual health check
• An English-speaking environment
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development
• Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
• An open-space office, a cafeteria, and a range of modern equipment
• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: Hybird at The Distrcit Building, 159C De Tham, Cau Ong Lanh Ward, HCMC

WORKING HOURS: 2PM – 6PM (At Office) and 10PM – 2AM (At home)