Supervisor, Business Support Center

4 days ago

Vietnam Chubb Full time $300,000 - $600,000 per year
Description
  1. Onboarding & Movement

  • Take on a key role in managing the salesforce onboarding process and movement cycle such as: recruitment, training & coding, onboarding, rotation & promotion, termination.

  • Have responsiblitity for managing all current sales operational processes and improving them based on self/ business requirement.

  • Coordinate with internal relevant departments to ensure that the sales team and partners have a hasle-free working processes.

  • Coordinate sales heads/partners to handle and resolve problems throughout onboarding & movement processes.

  • Be departmental key contact point to support PD staff onboarding in alignment with HR/IT and other relevant depts.

  1. Sales Support Operation

  • Handle operation for sales force such as: scan document, collect hardcopy, upload softcopy into core system...

  • Support salesforce in resolving issues throughout the sales process.

  • Prepare guidelines and train salesforce on those procedures and tools.

  • Be key contact point of PD customer complaint processes to work with relevant departments and partners.

  1. Admin task
  • Documentation: in charge to handle all document which is related to partner, internal team.
  • Payment: in charge to do payment of team.
  • Booking Travel Business.
  1. Other tasks
Qualifications
  • Minimum 3 years of process management and administrative task management.
  • Effective process management.
  • Comprehend the data report.
  • Real experience working with diverse teams/departments.
  • Good communication and presentation abilities
  • Take responsibility for your work and alm for constant improvement.
  • Working under severe pressure.
  • Integrity, big thinking, accountabllity, and a customer focus.
  • Insurance Industry experience is preferred.
  • Good in English and Vietnamese.
  • Good knowledge in Microsoft Office.

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