Supervisor, Customer Service and Support

2 weeks ago

Haiphong, Haiphong, Vietnam APL Logistics Vietnam Company Limited Full time ₫1,200,000 - ₫2,400,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

Operational Excellence

  • Active participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success.
  • Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction.
  • Actively engage of local vendors/suppliers/stakeholders to seek solutions or value add to Customers. Including BCP in times of crisis.
  • Develop and drive Vendor Logistics Program with the aim to grow local Revenue.

Process Compliance and Improvement

  • Conduct periodic meetings with the team to ensure compliance with customers' standards and requirements, daily process integrity and compliance from booking to Document issuance to PO creation.
  • Execute established processes and audit measures.
  • Periodic review of productivity, workforce, competitor benchmarking, and relevant KPIs.
  • Actively engage with internal stakeholders (Finance, Service Quality, Operations, IT etc.) on process improvements/innovation.

People Management

  • Review and suggest team organization structure, roles and responsibilities and performance targets for the team.
  • Establish a culture of service excellence, flexibility and cost consciousness.
  • Manage peak/off-peak resource allocation and drive inter – team / department workflow efficiency.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Lunch allowance, 13th month salary, bonus, lucky money, etc.

Extra insurance for yourselft & direct dependents

17 days of annual leave + 1 Personal Holiday

Varied kinds of training, from functional technical - soft skills; Career Opportunities

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • University Degree or equivalent.
  • With a minimum 6 years working experience in the logistics industry and proven track record in Customer Service/Operations.
  • In depth knowledge and experience of local Carrier, Forwarder, CFS and Documentation procedures and International Supply Chain flows.
  • Track record in managing large accounts (complex business rules) and engaging MNC stakeholders.
  • Highly data-driven and process-minded leader.
  • Able to leverage technology or mobilize suitable stakeholders to implement solutions.
  • Cross functional experience is highly preferred.
  • International work experience is advantageous.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Quản Lý Thành Công Khách Hàng,Triển Khai Giải Pháp IT

Đại Học

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