Sales Executive

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam MyStorage Full time ₫11,700,000 - ₫208,000,000 per year

MyStorage is Vietnam's leading self-storage provider, redefining how people manage space and bringing freedom, convenience, and simplicity to everyday life. Founded in 2019 and managed by a German–US team, we're built on a passion for quality, reliability, and smart design.

Featured on Shark Tank Vietnam Season 4 and backed by international investors, we're not just another storage company. We are a brand that dares to think differently. At MyStorage, we thrive on creativity, strategy, and breaking new ground. If you're ready to lead, innovate, and make a real impact, this is your stage.

We're looking for a full-time Sales Assistant to join our growing team in Ho Chi Minh City. You'll handle customer inquiries across multiple channels and ensure fast, accurate, and friendly support.

What you'll do:

  • Handle inbound inquiries (calls, emails, chat via WhatsApp, Zalo, Facebook, etc.) in a time-sensitive manner following response time SLAs.
  • Log, categorize, and prioritize requests in the helpdesk system based on urgency and impact.
  • Follow standard communication scripts and troubleshooting steps to resolve issues efficiently.
  • Escalate unresolved issues to the appropriate department within the set response timeframe.
  • Track and report response time metrics, ensuring service-level agreements (SLAs) are met.
  • Identify customer needs quickly and offer solutions with minimal turnaround time.
  • Maintain accurate records of interactions and resolutions in the CRM/helpdesk system.
  • Collaborate with internal teams to optimize workflows and improve response efficiency.
  • Gather customer feedback to enhance service delivery.

What we're looking for:

  • 1-2 years of experience in customer service, sales support or a similar role, ideally with knowledge in helpdesk tools and CRM systems.
  • Strong time management skills and ability to prioritize inbound requests effectively.
  • Problem-solving mindset with the ability to work under time pressure.
  • Customer-focused with a proactive approach.
  • Ability to multitask and adapt in a fast-paced environment.
  • Good communication skills in Vietnamese & English

Why Join Us?

  • Real ownership in your role: take initiative and make an impact every day
  • Be part of Vietnam's #1 self-storage brand, growing fast and backed by international investors
  • German-US managed team: high standards, clear structure, and supportive leadership
  • Competitive salary of 12,000,000 VND + commission to start
  • 13th-month bonus
  • Full social insurance & employee benefits; we take care of our people
  • Dynamic, friendly work environment: learn, grow, and build your career with us

Interview Process

  • Online Questionnaire (5 mins) - will be sent via email after application
  • Introductory Call (30 mins)
  • Onsite Skill Assessment & Presentation to 2-3 team members (60 mins)

We look forward to meeting you

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