DevOps / IT Operations Engineer (Level 1)

Company Overview:

At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we'll build a future where innovation knows no limits.

Job Description:

The DevOps / IT Operations Engineer (Level 1) supports daily IT operations and assists the DevOps team in maintaining and improving system reliability, automation, and incident response. This is an entry-to-junior level hybrid role, ideal for someone with foundational DevOps knowledge and a strong interest in bridging IT Operations and DevOps practices.

The role focuses on on-premise systems, monitoring, deployment support, and domain analytics infrastructure, ensuring smooth technical operations in collaboration with both IT Ops and DevOps teams.

Scope of Work & Key Responsibilities:
IT Operations & Incident Support

• Monitor and support on-premise infrastructure and system performance.
• Respond to Level 1 incidents, perform basic troubleshooting, and escalate when necessary.
• Work with Nam Hong to ensure stable IT operations and uptime.
• Maintain and update operational runbooks and documentation.

DevOps Support & System Maintenance

• Assist in deployment, configuration, and automation under DevOps guidance.
• Support CI/CD pipeline execution and monitoring (e.g., GitLab, Jenkins, or similar).
• Participate in system log review, health checks, and performance alerts.
• Collaborate with DevOps engineers to ensure operational consistency between environments.

Domain Analytics & Data Platform Operations

• Provide operational support for domain analytics systems, including access management and monitoring.
• Support environment setup and maintenance for data or MLOps workflows.
• Coordinate between DevOps and data teams to ensure smooth platform usage

Continuous Improvement & Collaboration

• Identify and propose small automation or process improvements.
• Participate in cross-functional discussions related to system stability and DevOps practices.
• Ensure proper follow-up and documentation for operational tasks and incident handling.

Qualifications & Requirements:
Education

• Bachelor's degree in Information Technology, Computer Science, or related field.

Experience

• 1–3 years of experience in IT Operations, System Administration, or DevOps support.
• Experience handling incident management and system monitoring.
• Exposure to DevOps tools and practices (CI/CD, containerization, automation scripts).
• Understanding of both on-premise and cloud environments (basic level).

Technical Skills

• Familiar with Linux/Windows server environments.
• Basic understanding of CI/CD tools (GitLab CI, Jenkins, etc.).
• Experience with monitoring tools (e.g., Prometheus, Grafana, or similar).
• Scripting ability (Bash, Python, or PowerShell) is a plus.
• Knowledge of networking fundamentals and access management.
• Awareness of containerization (Docker, Kubernetes – nice to have).

Soft Skills

• Strong problem-solving mindset with curiosity to learn DevOps practices.
• Good communication and coordination skills across teams.
• Attention to detail, accountability, and reliability in operational tasks.
• Team-oriented, proactive, and adaptable to evolving priorities.

What We Offer:

• Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
• Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
• Competitive Package: Competitive salary and benefits package
• Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

Apply now

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience

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