COO Office Project Manager

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We've been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We're proud to be featured on among the fastest growing companies by Y-Combinator.

In this role, you will play a crucial part in assisting and overseeing operations across Xendit, with a particular focus on bridging our Vietnam subsidiary (AppotaPay) and regional headquarters. As your role expands, you may also be involved in external projects with merchants, partners, and regulators across Southeast Asia. You will support Xendit's growth in Vietnam by assisting the COO Office in managing cross-border projects and operations. You will act as the structured link between our Vietnam Subsidiary and Xendit Parent, ensuring alignment, communication, and execution across entities. 

• 3 –5 years' working experience in Project Management, Business Strategy, or Management Consulting
• Strong Vietnamese and English communication skills (written and spoken); able to produce professional reports, decks, and updates
• Experience managing finance and/or operations-centric initiatives
• Structured and organized, able to manage complex projects with multiple internal and external stakeholders
• Capable of handling multiple priorities while maintaining high quality of work
• Able to grasp the big picture quickly while identifying key areas of focus
• Strong attention to detail
• Comfortable working with cross-cultural teams and bridging local practices with international standards
• Familiar with Google Workspace and Slack
• A creative hustler – willing to try new approaches to get things done
• An exceptional communicator who works well with cross-functional teams
• Thrive on autonomy and proven ability to drive results independently

• Bonus points if you've worked in a fast-paced, high-growth startup

• Project manage high-impact cross-entity initiatives between AppotaPay and Xendit Parent, ensuring timely delivery and alignment
  • Effectively coordinate and streamline communications
  • Collaborate constantly with our senior management team to ensure alignment on goals
• Provide administrative and PMO support
  • Documentation, structured reporting, meeting notes, and follow-up actions
• Assist the COO and senior management with day-to-day coordination, scheduling, and resource tracking
  • Fill resource gaps in teams across the operations organization
  • Implement and facilitate training programs to continuously support upskilling of team members
  • Facilitate collaboration between operations, finance, compliance, and product teams in Vietnam and regional HQ
• Research and analysis
  • Analyse data to recommend improvements to processes, internal tools and Xendit products
  • Produce structured, concise and insightful documentation to drive buy-in and execution
  • Execute proposed solutions to ensure problems are solved
• Do whatever it takes for Xendit to succeed