Senior Site Reliability Engineer

• Top-tier banking environment in Vietnam
• Challenging opportunities for the "Greater" You
• Attractive career path and benefits

1. About the Role:

We are seeking a highly skilled Site Reliability Engineer with experience applying GenAI to automate and enhance the reliability of complex data platforms in Data Division. You will be responsible for building self-healing infrastructure, AI-powered observability, and automating incident response across data pipelines (e.g., Databricks, Glue, Kafka, Flink). This is a high-impact role where you will shape the future of data reliability at Techcombank, mentor engineers, and lead initiatives that span multiple teams and domains.

2. Key Responsibilities:

Platform Reliability & Automation

• Design, implement, and operate reliable, scalable, and observable data platforms.
• Automate incident triage, remediation, and postmortems using GenAI-powered tools.
• Develop intelligent runbooks and self-healing workflows using LLMs.

GenAI-Enabled SRE Practices

• Build and integrate GenAI copilots for on-call support, anomaly detection, and RCA (root cause analysis).
• Fine-tune or prompt engineer LLMs for specific use cases like summarizing logs, interpreting metrics, or generating remediation steps.
• Leverage vector databases (e.g., FAISS, Weaviate) to retrieve telemetry and incident history for GenAI prompts.

Observability & Anomaly Detection

• Integrate GenAI with observability tools (e.g., Datadog, Prometheus, Grafana, OpenTelemetry).
• Build systems for natural language querying of platform health and pipeline performance.
• Collaborate with data engineers to monitor SLIs/SLOs across ingestion, transformation, and delivery layers.

CI/CD & Risk Management

• Integrate GenAI into CI/CD pipelines to generate blast radius analyses and deployment guardrails.
• Use LLMs to assess the risk of configuration or schema changes before production rollout.
• Automate validation and rollback strategies based on historical outcomes.

• Bachelor's degree in computer science, software engineering or information technology
• Good at English
• 5+ years in SRE, DevOps, or Data Engineering roles with strong focus on automation and observability.
• Solid experience in cloud-native data platforms (e.g., Databricks, Glue, Kafka, Flink, S3, Lambda).
• Proven experience using or integrating GenAI tools (OpenAI, Claude, HuggingFace Transformers).
• Proficiency in Python or Scala; experience with Spark and Airflow a plus.
• Familiarity with LLM techniques: prompt engineering, embeddings, retrieval-augmented generation (RAG).
• Hands-on experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog).
• Experience with Infrastructure as Code (e.g., Terraform, CloudFormation).

Preferred:

• Experience fine-tuning LLMs or integrating GenAI agents into production systems.
• Familiarity with vector databases (e.g., Pinecone, Qdrant, FAISS).
• Knowledge of data quality frameworks and lineage tools (e.g., DeeQu, Great Expectations, Amundsen, Unity Catalog).
• Understanding of ITIL/incident management frameworks.
• Strong communication and documentation skills, especially in on-call and postmortem environments.

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.