Retail Operations Manager

4 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam AQUA Electrical Appliances Vietnam Full time

The Retail Operations Manager is responsible for overseeing and optimizing the performance of Aqua Vietnam's retail operations across channels. This role ensures consistent brand execution, operational excellence, and a superior in-store customer experience.

  1. 𝗥𝗲𝘁𝗮𝗶𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁


• Support the management and execution of retail operations across nationwide consumer electronics channels.


• Ensure all retail activities align with company objectives and operational standards.

  1. 𝗗𝗶𝘀𝗽𝗹𝗮𝘆 & 𝗠𝗲𝗿𝗰𝗵𝗮𝗻𝗱𝗶𝘀𝗶𝗻𝗴 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻


• Supervise and evaluate product display setups and shelving at retail locations.


• Recommend and implement improvements to enhance visibility and customer engagement.

  1. 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻


• Coordinate closely with internal teams (Product, Sales, and Marketing) to ensure display effectiveness and brand consistency.


• Contribute to integrated campaigns and retail activation initiatives.

  1. 𝗕𝗿𝗮𝗻𝗱 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀 & 𝗣𝗢𝗦𝗠 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲


• Implement and monitor brand guidelines and POSM compliance across all retail touchpoints.


• Ensure uniformity in branding, communication, and visual merchandising standards.

  1. 𝗙𝗶𝗲𝗹𝗱 𝗧𝗲𝗮𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁


• Organize and conduct training programs for the Field Force team to reinforce adherence to display and operational guidelines.


• Provide on-site coaching and feedback to continuously improve team performance.

  1. 𝗠𝗮𝗿𝗸𝗲𝘁 𝗩𝗶𝘀𝗶𝘁𝘀 & 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻


• Conduct regular store audits and field visits to assess execution quality.


• Identify and resolve operational or display-related issues promptly to maintain brand excellence.

  1. 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 & 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁


• Prepare and analyze regular reports on retail operations, display execution, and market conditions.


• Propose and implement process improvements to drive efficiency and quality.

  1. 𝗢𝘁𝗵𝗲𝗿𝘀 𝗮𝘀 𝗮𝘀𝘀𝗶𝗴𝗻𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝗟𝗶𝗻𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿.


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