Sales Operations

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Monee Full time ₫300,000 - ₫600,000 per year

Job Description

  • Closely monitor & manage new customer accounts/ suspected fraud cases and any changes in customer information in collaboration with the Customer Service team to minimize risks and maintain clean system data.
  • Continuously scan and monitor for new fraud trends and modus operandi to identify appropriate solutions.
  • Actively propose adding/removing features on the merchants' app and on the internal system for the Customer Service team to improve the experience, accelerate operations, and maximize efficiency.
  • Draft and manage all KYC materials and sites for internal and external use.
  • Monitor system data daily, weekly, and monthly to ensure the Sales team strictly adheres to company regulations and policies.
  • Support the Sales team's daily operations and actively propose new ideas to improve processes and policies for the Sales team.
  • Ensure that all processes, issues, or changes are effectively communicated to internal and external stakeholders and documented appropriately.
  • Use AI tool(s) to drive efficiency, quality, and standardization of Shopee Counter processes visually and concisely.
  • Other tasks as assigned by the line manager.

Requirements

  • 1+ years of operation experience.
  • Strong analytical thinking and advanced Excel skills (precise in detail and numbers).
  • Excellent written and verbal communication skills (ability to build consensus with other relevant teams).
  • Ability to learn quickly, can-do attitude, work independently, and proactively take on new responsibilities.
  • Demonstrated ability to handle multiple tasks, prioritize those tasks, and meet deadlines.
  • A bachelor's degree is preferred; a background in business administration is a strong plus.
  • Proven business acumen and a good sense of process understanding and workflow optimization.
  • Excellent written and verbal communication skills in English.
  • Knowledge of AI tool(s).

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