Human Resources Generalist

POSITION SUMMARY

Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  
  

CRITICAL TASKS

Recruitment - Programs and Strategies

• Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards.

Hiring - Applications

• Assist employees with internal and external transfer requests and procedures.
• Monitor and assist managers/supervisors with hiring processes and issues.

Hiring - Prescreen and Interviewing

• Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification in accordance with company procedures.
• Maintain applicant flow, drug screen, orientation and transfer request logs.

Hiring - Offers

• Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms.

Hiring - New Employees

• Create and maintain new hire files and enter them into HR System.
• Create new employee personnel file.
• Assist with orientation of new employees.
• Train new hires on Human Resources processes, programs, policies, information systems, etc.

Compensation

• Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. 

Administration

• Maintain confidentiality and security of employee and property records, files, and information.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).
• Answer phone calls and record messages.
• Create and type office correspondence using computer.
• Create and maintain filing systems.
• Generate Human Resources data reports as required or as requested.
• Serve as Human Resources subject matter expert and participate on project teams.

Communications and Relations

• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.
• Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
• Assist and support management and the leadership team with handling and resolving Human Resources issues.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning
• Decision-Making

Interpersonal Skills

• Interpersonal Skills
• Diversity Relations
• Team Work

Communications

• Communication
• Listening
• English Language Proficiency
• Applied Reading
• Writing
• Telephone Etiquette Skills

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Stress Tolerance
• Adaptability/Flexibility
• Initiative

Organization

• Multi-Tasking
• Time Management
• Detail Orientation
• Planning and Organizing

Computer Skills

• Microsoft Office Skills

Administration

• Maintaining Confidentiality

To summaries, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspect of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.