Junior - Middle Business Analyst

About us:

ICTS is a Vietnam-based software development boutique that focuses on cutting-edge technologies. We specialize in custom softwares for businesses who wish to optimize their productivity, to digitize their workflow or develop their digital products. Our target customers are SMEs, Venture-backed Startups and IT consulting firms worldwide. See more at

Now we are hiring a Business Analyst to take part in our team.

BUSINESS ANALYST years experience)

What you will do:

• Actively involved in Pre-sales and Development phases of projects, working closely with Business Development and Delivery Teams.
• Collect, assess, and analyze customer requirements for software projects.
• Contribute to the development of design and business analysis documentation for the project.
• Assist in project planning, clearly defining the steps and resources needed for the project.
• Collaborate closely with different operation teams to ensure seamless communication with clients.
• Participate in UAT testing to ensure that it meets customer criteria and requirements.
• Coordinate with other project team members under the supervision of the direct team leaders and daily engage with overseas customers.

Who we are looking for:

• Preferably with at least 1 year of experience as a Business Analyst at Software Outsourcing companies.
• Solid knowledge of UI/UX principles and best practices
• Experience in CRM/ERP, mobile application development
• Good at using UI/UX design tools, User flows, DB diagrams, such as Figma, InVision, Sketch, Adobe XD…
• Having an IT, Data, or UI/UX design background, or a similar foundation, is a plus.
• Basic understanding of database structures and system integration.
• Ability to understand, write clear and detailed technical documents (SRS, BRD) and review these documents in both English and Vietnamese.
• Familiar with Agile/Scrum methodologies.
• Excellent communication and interpersonal skills
• Attention to details
• Strong critical thinking skills and problem-solving mindset.
• Able to self-learn and research, take ownership of assignments, and work well both independently and in teams.
• Able to work well under pressure.
• Proficiency in English (4 skills)

What we offer:

• Salary: M VND gross/ month
• 13 months' salary per year, Tet and holiday bonuses: April 30th, September 2nd, New Year, project-based bonuses, and performance-based bonuses
• Hands-on training provided by experienced senior BA lead and Project Managers.
• Working hours: 8:30 AM to 6:00 PM from Monday to Friday, rarely OVERTIME requested, ensuring Work-Life Balance
• Participation in company clubs: Badminton Club, Table Tennis Club, Movie Club, etc
• Working in an English-speaking environment regularly, the company supports the Rocket English 1-1 language training program
• A drama-free environment with enthusiastic support from colleagues. Each team member is respected and fairly evaluated based on their abilities
• Snack and beverages always available in the office
• Participation in team-building activities two times a year, internal events, and annual sponsored trips (4 days 3 nights) organized by the company
• Entitled to 15 days of fully paid annual leave per year
• Attractive compensation, competitive bonuses, regular salary reviews, and performance evaluations every 6 months to establish a personalized development path based on individual needs
• Participation in all social insurance regimes (health insurance, social insurance, unemployment insurance) according to the regulations of the Vietnamese Labor Law after a 2-month probationary period
• The company sponsors 100% of the Voluntary Insurance package (Bảo Việt Care/PTI) after 6 months of employment

Work location:

AD Building, 15/82 Dịch Vọng Hậu, Cầu Giấy, Hà Nội.

• To apply, please send your CV to: or contact the hotline/Zalo: Ms. Loan)