Technical Support Engineer(Vietnam)

5 days ago

Hanoi, Hanoi, Vietnam CHISAGE ESS Full time

About Us

Chisage New Energy is a global leader in the inverter and battery industry, committed to driving innovation in renewable energy solutions. As we expand our operations in Asia,we are seeking a skilled and customer-focused
Technical Support Engineer
to join our team based in
Hanoi, Vietnam.
This role is critical in providing top-tier technical assistance and ensuring customer satisfaction.

Key Responsibilities

Technical Support

  • Provide prompt and effective technical support for inverters and battery systems to clients and partners.
  • Troubleshoot and resolve technical issues via email, phone, or on-site visits as required.

Installation and Maintenance Assistance

  • Guide customers through installation, configuration, and maintenance processes for Chisage products.
  • Conduct regular inspections and technical audits to ensure product reliability and performance.

Customer Training

  • Deliver technical training sessions for clients, distributors, and internal teams to enhance product knowledge.
  • Create and update user manuals, training materials, and technical documentation.

Product Feedback and Collaboration

  • Collect and analyze customer feedback to identify common technical challenges and propose product improvements.
  • Collaborate with R&D and sales teams to enhance product features and address customer needs.

Compliance and Reporting

  • Ensure all activities comply with company policies and relevant industry standards.
  • Maintain accurate records of support activities and prepare regular technical reports for management.

What We're Looking For

  • Language Proficiency
    : Fluency in
    English
  • Technical Expertise
    : Strong knowledge of inverter and battery technologies, with hands-on experience in troubleshooting and maintenance.
  • Customer-Focused
    : Excellent problem-solving skills and a passion for delivering outstanding customer service.
  • Communication Skills
    : Ability to explain complex technical concepts clearly and effectively, both in writing and in person.
  • Experience
    : 2+ years in a technical support or related role, preferably in the energy or electronics industry.
  • Educational Background
    : Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.

How to Apply

If you're passionate about technology and love solving customer challenges, we'd love to hear from you Send your CV and cover letter to

Join Chisage New Energy as we build a sustainable future together.

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