Manager, Customer Analytics And NPS Insights

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Manulife Vietnam Full time

Company Description

Manulife Vietnam is committed to helping people safeguard their loved ones, grow their wealth, improve their health, and create a better future. As one of Vietnam's first foreign-owned life insurance providers, with a 25-year history, the company serves over 1.5 million customers nationwide. Manulife is at the forefront of digital transformation, investing in technology to deliver innovative insurance services and solutions for a better everyday life. With a professional agency force, strong distribution partnerships, and an extensive network of 80 offices across Vietnam, Manulife continues to lead the way in the life insurance industry.

Role Description

This full-time on-site role as Manager, Customer Analytics, and NPS Insights is based in Ho Chi Minh City, Vietnam. Responsibilities include analyzing customer data to derive insights, tracking and optimizing customer experience metrics such as Net Promoter Score (NPS), and delivering actionable recommendations to improve customer satisfaction and loyalty. You will collaborate with internal teams to identify growth opportunities, implement analytics strategies, and deliver regular performance reports and insights.

Qualifications

  • Strong analytical skills, proficiency in data analysis tools, and experience in customer analytics
  • Expertise in metrics management including Net Promoter Score (NPS) and customer experience analysis
  • Data visualization and reporting skills with tools such as Power BI or Tableau
  • Excellent problem-solving skills and ability to deliver actionable insights
  • Excellent verbal and written communication skills, with experience in presenting data-driven recommendations to stakeholders
  • Bachelor's degree in Data Analytics, Marketing, Statistics, Business Administration, or related fields
  • Strong organizational and project management skills with attention to detail
  • Experience in the insurance or financial services sector is a plus
  • Proficiency in written and spoken English

  • Business Analytics/Insights

    9 hours ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Roche Full time

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Business Analytics/Insights

    9 hours ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Roche Full time

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Senior Customer Contact Center Manager

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time $25,000 - $40,000 per year

    Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhEmployment Type: Full-TimeDepartment: Operations / Customer ExperienceReports To: CEO and Operations Director Role Overview Thientu BPO is seeking an experienced Senior Customer Contact Center Manager to oversee all BPO customer service operations and lead a high-performing in-house...

  • Senior Customer Contact Center Manager

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time $300,000 - $600,000 per year

    Job Description: Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhEmployment Type: Full-TimeDepartment: Operations / Customer ExperienceReports To: CEO and Operations DirectorRole OverviewThientu BPO is seeking an experienced Senior Customer Contact Center Manager to oversee all BPO customer service operations and lead a high-performing...

  • Senior Customer Contact Center Manager

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time ₫400,000 - ₫800,000 per year

    Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhEmployment Type: Full-TimeDepartment: Operations / Customer ExperienceReports To: CEO and Operations DirectorRole OverviewThientu BPO is seeking an experienced Senior Customer Contact Center Manager to oversee all BPO customer service operations and lead a high-performing in-house service...

  • Head of Customer Experience Management

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential Vietnam Assurance Private Ltd. Full time ₫18,000,000 - ₫30,000,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Customer Care Manager

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam L'Oréal Full time ₫18,000,000 - ₫120,000,000 per year

    The Opportunity:We are seeking a highly motivated and customer-focused individual to join our Supply Chain team as a Customer Care Manager level. This pivotal role is responsible for ensuring seamless order fulfillment, driving satisfaction for our distributors, and contributing to operational efficiency and commercial growth. If you are passionate about...

  • Customer Strategy

    2 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential Plc Full time

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Customer Strategy

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential plc Full time $75,000 - $120,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Data Analytics Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VitaDairy Việt Nam Full time ₫120,000 - ₫240,000 per year

    JOB SUMMARYWe are seeking a strategic and data-driven Business Intelligence Manager to lead CRM data analytics and market insight initiatives in the fast-moving consumer goods (FMCG) sector. This role is pivotal in transforming complex data into actionable insights, empowering leadership teams to make informed strategic decisions on market positioning,...