Manager II, Biomed Engineering

2 weeks ago

Vietnam IDS MEDICAL SYSTEMS Full time $1,200,000 - $2,400,000 per year

Date: 26 Nov 2025

Location: VN

Company: idsMED

  • Lead and drive the overall performance and productivity of the engineering team stationed across the country, providing excellent technical service to customers.
  • Responsible for engineering project preparation, project management and project implementation.
  • Assist sales team in project negotiations involving technical support. Provide service proposals for relevant products or customers.
  • Assist in the preparation of documents and information required for renewals and new contract services.
  • Participate in the development, maintenance and refinement of internal control and reliability program.
  • Prepare and maintain good documentation and records of all service transactions (including job sheets, invoicing), and provide regular summary reports.
  • Responsible to familiarize with all risk management processes and ensure compliance.
  • Effectively schedule manpower to ensure that preventive maintenance, installation, commissioning and upgrades are provided in a timely manner.
  • Ensure testing tools are adequate and well maintained.
  • Participate in strategic team meetings, making informed recommendation to reporting manager and help to drive best practices based on customers' feedback and personal experiences.
  • Ensure adequate staffing to support services operations; responsible for daily decision making to ensure customers are serviced in timely manner and ensure resolution to customers' issues.
  • Prioritize service calls in related to pre-installation inspection, installation, corrective maintenance, preventative maintenance, testing and various field service-related tasks
  • Coordinate job requests to ensure efficient and effective resource allocation across team members
  • Coordinate with upstream vendors and corporate support teams to resolve customer service issues or participate in regional conferences and projects.
  • Manage the service contract review and renewal process including preparation and collation of documents required for service contracts.
  • Build and advance engineering related funnels - concurrently manage the opportunities and funnels that the rest of the engineering team generate.
  • Lead the engineering team to generate revenue from spare parts and servicing, providing direct and motivation to the team to overachieve revenue targets. Be a mentor for all new or junior engineers.
  • Organize, conduct, and/or attend training or re-training for self and other engineers. Ensure workshops are well-managed.
  • Collaborate with cross-functional teams to execute business initiatives and plans
  • Build and maintain strong relationships with biomedical engineers in key accounts.
  • Perform other tasks as required by the line manager or management team.

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