Claims Expert

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Within the PIC Project Team based in Hanoi (Vietnam), and under the Contract & Claims
Director responsibility, the Claims Expert is in charge of claims and quantum assessments and
Contract Administration of the various books of FIDIC and as amended and provides claims
administration service and claims rebuttal / assessment / evaluation and recommendation
advice to the Contract & Claims Director and to the Client as may be requested during the
Contract(s) execution phase for various CPs.

Note:- This position based in Hanoi (Vietnam). 

• Contract and claims administration and coordinator (investigating and preparing
contractual letters etc. through close collaboration with each contract package
technical team

• Review and verification for correctness of proposed Project Change Requests,
Variations, Claims, quantum assessment, work with schedulers to assess EoT
submissions, prepare evaluations, seek agreement and determinations as may be
necessary.

• Monitor and ensure a vigilant follow-up of all potential claims and recording in
accordance with the timescales of the contracts and work with local contract
administration specialist to ensure all dashboards and information is up to date and
able to be shared with the client error free.

• Organize meetings if and when required with each Contractor package, work
autonomously or as directed by the C&C or Project Director in order to fulfil the overall
direction of the Employer or PIC Project Director

• Ensure compliance with the respective contracts national and international standards
and legislation,

• In charge of writing the reports, recommendations, and evaluations and the full excel
quantum assessment of each claim submitted.

• Provide cover for C & C Director on leave

Experience required:

• Having minimum 10 years of experience in consulting / project or mega project / EPC
field or working field including a minimum of 5 years of Railway / Claims / Contracts
experience in similar projects or project of the same scale or bigger.

• Metro or Railway Project Experience essential

• International experience of difficult, fast paced projects with high volume workloads.

• Very good excel level – super user – quantum expertise in excel preparation and PIC
assessment of cost claims in excel format.

• Assessment of delay analysis of EOT claims vis-à-vis the Client with aid of schedule
team

• Maintain continuous records of delays and propose the strategy to claim such delays.

• To prepare robust rebuttals or fair assessments to delay notifications.

• Manage delay analysis for all planning/time elements of counterclaims and ensure
appropriate methods of delay and program analysis with use of the schedule experts

• Provide a forensic analysis and evaluation of relevant facts and records.

• To PM any external parties assigned to develop delay analyses, prepare claims
defence, or respond to claims as directed by the line Manager via the Employer /
Client

• To interface with any quantum or delay experts in any DB or arbitration proceedings,
to ensure that the proper delay analyses are performed, and to ensure SYSTRA (The
Engineer) or the Clients interests are protected in any possible DB arbitration.

• For proactive Contract Management, to forecast any delay culpability of each Contract
Package Contractor and to report such to the C&C Director, PD and Client, and
contribute to developing a strategy to mitigate any claims risks.

• To support in assessing and challenging the quantum of any received claims.

• To review and advise the appropriateness of any mutual submission made to the Client
together with advice the risks, and the mitigation measures.
Technical expert in Claim Management and Dispute Resolution Proceedings

• Expert in FIDIC Contract and Claim Management

• Contractor or Consultant Background

• BSc or BA or MSc Quantity Surveying or Commercial Management

• MRICS (attained in Europe)

• MCIARB (ok not essential)

• LLM or SQE 1 & 2 (a plus but not essential)

• Western Educated (not correspondence or online) – preferably native English speaker or
high business fluency for letter and report writing without errors.

Systra is an equal opportunities company; this position is open to all applicants.