Student Advisor Specialist

3 days ago

Hanoi, Hanoi, Vietnam Topica Full time $120,000 - $180,000 per year


At Topica, our mission is to make education accessible to everyone and
enable lifelong learning. Were a multidisciplinary team thats passionate
about creating products that improve peoples lives. We believe our growth
would come by building a core team that will focus exclusively on how to make
world-class products. 

 Advisor Executives are those who
take care of all learning activities of students in our online English course
at Topica Native. The Advisor Executive who is expected to be not only a tutor
but also a partner will support students to learn, make them motivated and move
their English skills forward.

What will you do?

  • Follow all learning
    activities of students to motivate them to learn gradually and get improved,
    support to timely solve all problems based on scripts and FAQs.
  • Implement online
    1-1 review session twice a month with students.
  • Cooperate with
    other departments to handle all issues if any.
  • Participate in
    building and upgrading caring process or CRM system in a more smooth and
    convenient way.
  • Do other
    development tasks when manager requires.

What do you need to bring?

  • Graduated
    from English Teaching, English Language or relevant fields.
  • Have
    a degree or English ability equivalent to IELTS 6.5
  • At
    least 1 year of experience in the position of English teacher, English tutor,
    Customer Service Specialist or similar positions. Working in English training
    organizations and projects is preferred.
  • Resistant
    to high pressure at work
  • Strong
    interpersonal skills.
  • Has
    logical thinking, well organized. Being progressive and willing to learn.

What will
you gain?

  • Flexible
    working hours
  • Lunch and
    parking allowance
  • Fast paced
    and multinational working environment
  • Supportive
    and professional colleagues
  • Awesome
    & open co-working space
  • Internal
    Training (Technical & Functional); Opportunities for English Training

You will be
joining Topica at the beginning of an exciting journey, and will be given a
large degree of freedom in shaping and impacting your role. We provide an
environment where you can be best of yourself, grow with us and together we
make it work. You will play an important part in helping us reach the next
destination.

Furthermore,
we offer an attractive remuneration package, with benefits, matching our
requirements and expectations.


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