Senior Expert, Product and Solution

2 days ago

Hanoi, Hanoi, Vietnam Techcombank Full time

15 Dec 2025

Senior Expert, Product and Solution

Category: Corporate & Institutional Banking Group

Job Type:

Facility: Transaction Banking

Job Purpose

Manage and be responsible for activities related to product/ Solution/ Journey development and management for division through:

  1. Product/ Solution/ Journey design, embedded with customer experience required

  2. Product/ Solution/ Journey policy và guidelines

  3. Provide training knowledge on Product/ Solution/ Journey

  4. Other tasks assigned by department Head/Director

Key Accountabilities (1)

  1. Deploy, coordinate with stakeholders and participate in the development and administration of policies related to customers:

  2. Building and managing product trees and related documents of customers;

  3. Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;

  4. Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Division in accordance with the law, Techcombank's general policies và customer's need.

  5. Development of products/product packages/Business programs/solutions

  6. Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning

  7. Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub-segment/region/sub-sector on the basis of CVP

  8. Building operating procedures – systems and services

  9. Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications

  10. Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes

  11. Price and fee policy:

  12. Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub-segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.

  13. Develop and manage pricing policy/governance framework for customers

  14. Monitoring/coordinating product portfolio management/product packages/solutions/promotions

  15. Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency

  16. Project:

  17. Participate in projects related to products/solutions for business customers

  18. Training and capacity development:

  19. Drafting training documents for Products/Solution

  20. Participating in and implementing sharing / training / coaching for consulting forces on products and solutions

  21. Other tasks assigned by the department head

Key Accountabilities (2)
Key Accountabilities (3)
Key Relationships - Direct Manager

Director/Head of function

Key Relationships - Direct Reports

None

Key Relationships - Internal Stakeholders

Other units in Division, other units in TCB

Key Relationships - External Stakeholders

Customers, organizations, business associations, state agencies (GSO, tax authorities ...)

Success Profile - Qualification and Experiences
  • Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
  • Priority to have a master's degree or higher

Minimum 12 years working experience in banking/finance/credit/marketing with:

  • Understanding of solutions to improve performance of division (resource, system, operations, risk management)
  • Understanding of banking activities
  • Understanding of strategy, business model, CVP
  • Mimimum TOEIC 650 or equivalent

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