Client Advisor

At S&S Group, we believe our colleagues are our greatest asset.

We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

If you have a strong passion for sales, are highly motivated and willing to provide clients with a first-class experience, this position may be a great fit for you.

Report operationally to:
Boutique Manager

The roles and responsibilities of the
Client Advisor
include but are not limited to:

Sales/Customer Experience

·      Strive to meet and exceed personal and team sales targets and KPI's.

·      Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

·      Build and nurture long-term relationships with prospective customers.

·      Actively engage with customers to encourage feedback on Google pertaining to service standards and product satisfaction.

·      Support all group's initiatives as they relate to product launches, customer experience and selling.

Store Operations

·      Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

·      Ensure the best condition of all fixture and furniture in the boutique.

·      Perform opening and closing store duties as needed.

·      Participate in regular inventory counts and in necessary supply stocking/restocking.

Visual Merchandising

·      Assist in maintaining visual standards with direction from brands and management.

Personal development:

·      Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.

·      Continuously develop product and sales acumen to become the authority. Know the in's and the out's of product offerings, optional packages, and the latest technologies.

·      Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.

·      Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

Team-effort duties:

·      Partner with the team to achieve sales targets.

·      Maintain open, professional and ongoing communications with boutique management and colleagues.

·      Serve as a positive role model and represent S&S appropriately at all times.

·      Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

·      Adhere to and uphold all S&S Group core values, policies and procedures.

·      Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

·      Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

·      
Education:
Minimum college degree in a related field.

·      
Employment/Professional Experience
:

o  Experience in sales with prestige or luxury brands is preferable.

o  Experience in exceeding established sales goals and providing exceptional customer experience.

·      
Competencies - Knowledge, Skills and Abilities:

o  Aligned and inspired by S&S core values: Unconventional | Deliver Excellence | Independence | Kindness | Integrity without Compromise.

o  Fluency in English (minimum 6.5 IELTS band is a STRONG plus).

o  Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

o  Strong drive to set and achieve targeted sales and personal income goals.

o  Willingness to follow up, and follow-up again with our guests and clients.

o  Excellent organizational skill.

o  Good-to-excellent self-learning skill is essential.

o  Able to work under high pressure and with high demand customers.

o  Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).

o  Young and dynamic with growth mindset.

o  Strive for perfection yet realistic and solution-oriented.

o  Calm, patient and emotionally impermeable.

o  Interest and knowledge in art, fashion, gastronomy, architecture is a plus.