Aftersales Manager

20 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam The Value Maximizer Full time $3,500 per year

Location:
District 1, Ho Chi Minh City, Vietnam
Workplace Type:
Onsite

About The Role
This position requires
a strong engineering background
with hands-on involvement in
repairing and maintaining batteries.
The ideal candidate will have a background in
2-wheeler motorcycle service and maintenance
, with E2W knowledge being a significant plus. Fluency in English is essential for effective communication with stakeholders.Training in China will be provided, making
Chinese language skills a big plus.
Key Responsibilities

  • Lead and manage the Operations & Maintenance team, ensuring smooth operations and reliable asset performance
  • Oversee production, maintenance, and repair activities, ensuring minimal downtime and compliance with standards
  • Implement and monitor SLA, SOP, and QA documentation to ensure consistent and efficient processes
  • Manage preventive & predictive maintenance programs, incident escalation, and anomaly tracking
  • Coordinate with cross-functional teams for risk analysis, procurement, logistics, and inventory management
  • Monitor and optimize OEE (Overall Equipment Effectiveness), driving Lean Manufacturing and TPM initiatives
  • Ensure compliance with EHS and ISO standards in a highly automated, safety-critical environment
  • Provide technical guidance for robotics, PLCs, automation systems, and battery-related operations
  • Troubleshoot and resolve technical issues related to battery swapping infrastructure and electric vehicle systems
  • Develop and implement maintenance schedules and procedures to ensure optimal performance and longevity of equipment
  • Conduct regular inspections and audits to identify potential problems and ensure compliance with safety regulations
  • Manage and maintain accurate records of maintenance activities, equipment performance, and inventory levels
  • Collaborate with engineering and product development teams to improve the design and functionality of battery swapping systems
  • Stay up-to-date with the latest technologies and trends in electric vehicle maintenance and battery management

Required Skills & Qualifications

  • 6-8 years of experience in manufacturing/automotive/electronics/heavy industry (large-scale automated plants preferred)
  • Experience in repairing and maintaining batteries is a must
  • Hold at least one managerial role, leading operations and/or maintenance teams
  • Proven expertise in preventive & predictive maintenance, equipment reliability, and process optimization
  • Strong knowledge of mechanical, electrical, robotics, and PLC systems
  • Leadership experience in production/maintenance/engineering teams at scale
  • Proficiency in Vietnamese & English (written and spoken)

Preferred Qualifications (Nice-to-have):

  • OEM or Tier-1 supplier background in automotive/electronics/battery manufacturing
  • Chinese language proficiency for supplier/partner communication (big plus)
  • Knowledge of battery production, EV safety protocols, and EHS in hazardous environments
  • Familiarity with 2-wheeler service & maintenance or E2W (Electric Two-Wheeler) technology

This is an excellent opportunity to join a dynamic and growing international company. We offer a competitive salary - up to 3500$ and benefits package, as well as opportunities for professional development and advancement.

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