Training Manager

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam GS25 Vietnam Full time ₫1,500,000 - ₫6,000,000 per year

I. MAIN ROLES & RESPONSIBILITIES

Training Strategy & Programs

  • Build training frameworks and competency development plans aligned with business objectives.
  • Design and update training materials and standard procedures (operations, customer service, compliance, management).
  • Develop training roadmaps for each position, from new hires to managerial levels.

Training Implementation

  • Deliver and manage onboarding, functional, soft skills, and leadership training programs.
  • Ensure consistency and quality of training across the organization.
  • Apply e-learning and modern training methodologies.

Evaluation & Improvement

  • Establish criteria and tools to measure training effectiveness (KPI/ROI).
  • Conduct post-training evaluations and continuously improve programs.
  • Collaborate with departments to identify skill gaps and propose training solutions.

Team Management & Collaboration

  • Develop and manage the internal trainer network.
  • Work closely with Operations, HR, and Business units to ensure training aligns with practical needs.
  • Coordinate with external training vendors when necessary.

Compliance & Culture

  • Ensure all training programs comply with legal requirements and internal policies.
  • Foster a learning and continuous development culture across the company.
  • Contribute to career path development and succession planning.

II. REQUIREMENTS

  • Bachelor's degree in Human Resources, Business, Education or related field.
  • At least 5 years of experience in Training & Development, must have experience in Retail or F&B industry.
  • Strong background in designing, delivering, and evaluating training programs.
  • Excellent presentation, facilitation, and communication skills in both Vietnamese & English.
  • Practical experience in setting up and managing E-learning platforms.
  • Strong ability to analyze training needs, build training systems, and manage a training team.
  • Open to travel nationwide to branches and stores.

III. WHY SHOULD JOIN WITH US?

  • Attractive salary;
  • 100% salary in 2 months of probation;
  • Special health insurance package of GS25;
  • 12 annual leaves/year;
  • Working in a dynamic and fast-growing environment with many opportunities for promotion and development.

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