Customer Service Officer

5 days ago

Hanoi Capital Region, Vietnam Gear Inc. Full time $10,000 - $20,000 per year

EXPECTATIONS:

  • Respond to customer inquiries via email promptly, accurately, and courteously.
  • Provide clear, valid, and complete information using approved knowledge bases, tools, and processes.
  • Record customer complaints, issues and relevant case details for follow-up and investigation.
  • Meet daily productivity and quality targets.
  • Escalate cases according to defined procedures when required.
  • Follow standard communication guidelines and policies at all times.
  • Support continuous improvements through reporting common customer issues, patterns, and feedback.
  • Attend team meetings, training sessions, and coaching sessions when scheduled.

REQUIREMENTS:

  • Experience with customer service software/platforms is required, with a preference for knowledge of Zendesk, Intercom, and HubSpot.
  • Excellent English skills, especially in writing and reading
  • Good computer skills (familiar with MS Office & Google applications).
  • Proficient in leveraging AI tools to optimize productivity and streamline workflows.
  • Familiarity with basic troubleshooting steps for application or feature issues across iOS/Android devices.
  • High attention to detail and accuracy in writing.
  • Excellent interpersonal skills.
  • Ability to work independently and in a team.

BENEFITS

1. Salary and Benefits

  • Attractive salary with night shift allowance
  • Attractive bonus and benefits and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check, annual flu vaccination;
  • Summer vacation (Paid days off and bonus);
  • Paid leave (12 days/year).

2. Working Environment

  • International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
  • Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
  • Laptop/computer and other equipment is provided;
  • Training and career development opportunities;
  • Free in-house gym and game room for everyone. We love board games, PS5.

Working time

  • Operating hours: Monday through Sunday.
  • Work in a maximum of 40 hours per week (5 shift/week with at least 1 night shift).
  • Availability on weekends, holidays, and at least one night shift throughout the week is preferred.

Working Address:
Tam Trinh Street, Hai Ba Trung, Hanoi

All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us

  • Customer Service Manager

    1 week ago

    Hanoi Capital Region, Vietnam ITL Careers Full time ₫6,000,000 - ₫12,000,000 per year

    Purpose & Scope:Providing outstanding customer service to key Accounts.Leading and motivating the customer service department to increase customer satisfaction.Responsibilities:Lead the Customer service team for Sea freight – Key AccountLiaise with customers on the standard operating proceduresPrepare and manage customer key operation performance...

  • Customer Service Specialist

    3 days ago

    Hanoi Capital Region, Vietnam MKIT (HONG KONG) HOLDINGS LIMITED Full time ₫200,000 - ₫400,000 per year

    About the Role :We are looking for aCustomer Service Specialistto join our dynamic and growing team in Vietnam.In this role, you will be the key connection between our customers and the company, ensuring every customer has a smooth and satisfying experience with our products, especially in theconsumer electronicscategory.If you are proactive,...

  • Customer Service

    2 weeks ago

    Hanoi Capital Region, Vietnam TalentVis-HR Full time ₫6,000,000 - ₫12,000,000 per year

    Position:Customer Service & Front Desk Manager (Healthcare Clinic)Location:Hanoi, Viet NamWorking hours:44hrs/weekJob Summary:Oversee daily front desk operations and ensure an exceptional customer service experience for all patients.Manage the reception, customer services, cashier, and document team; coordinate appointment scheduling; and maintain smooth...

  • Customer Service Representative

    2 weeks ago

    Hanoi Capital Region, Vietnam Gear Inc. Full time $12,000 - $15,000 per year

    We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world.Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of...

  • Customer Service Specialist

    3 days ago

    Hanoi Capital Region, Vietnam BLUE BELT TECHNOLOGY CO.,LTD Full time $120,000 - $240,000 per year

    Job descriptionWith over a decade of experience in IT and fintech,Blue Belthas become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences. Headquartered in Tokyo, Japan, with a...

  • Japanese Customer Service

    2 weeks ago

    Hanoi Capital Region, Vietnam BLUE BELT TECHNOLOGY CO.,LTD Full time ₫1,200,000 - ₫2,400,000 per year

    CUSTOMER & OPERATION SUCCESS(English + Japanese N2)IntroductionWith over a decade of experience in IT and fintech,Blue Belthas become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user...

  • Customer Service Specialist

    1 week ago

    Hanoi Capital Region, Vietnam BLUE BELT TECHNOLOGY CO.,LTD Full time ₫400,000 - ₫800,000 per year

    IntroductionWith over a decade of experience in IT and fintech,Blue Belthas become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences. Headquartered in Tokyo, Japan, with a...

  • Officer, Virtual Customer Service

    6 days ago

    Hanoi, Hanoi, Vietnam Techcombank Full time ₫6,000,000 - ₫120,000,000 per year

    27 Nov 2025Officer, Virtual Customer Service Category: Retail Banking GroupJob Type:Facility: Customer ServicesJob Purpose'Take responsibility for : Via virtual communication channels (telephone, video call...) to onboard customers, inform customers about suitable products ensuring the best experience to customersKey Accountabilities (1)Customers: Onboard...

  • Customer Experience Executive

    5 days ago

    Hanoi Capital Region, Vietnam Flight Centre Travel Group Full time $30,000 - $60,000 per year

    We are looking for creative, travel-loving and service-centric communicator to join Discova as aCustomer Experience ExecutiveAbout The OpportunityThe Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and...

  • Officer, Virtual Customer Service

    6 days ago

    Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time $40,000 - $60,000 per year

    Job Purpose'Take responsibility for :Via virtual communication channels (telephone, video call...) to onboard customers, inform customers about suitable products ensuring the best experience to customersKey Accountabilities (1)Customers: Onboard customers, inform customers about suitable products to bring the best experience to customersReceive customer...