Senior Manager, Business Intelligence

Job Purpose

• The job holder analyzes, designs and implements data solutions using Techcombank's enterprise suite of BI tools.
• The job holder uses analysis, business understanding methods, processes, and systems to consolidate and analyze, visualize data to generate insights to inform and trigger business problems in the business decision process - improve of customer value and operation efficiency.
• The job holder helps the business to better understand the implications of what information means, identifies what has happened, why it happened, especially for performance management.
• The job holder needs to maintain the know-how and assure the capability development of team members and related team.

Key Accountabilities (1)
Strategic Planning

• Organize and work with stakeholders to develop and execute the strategic plan for BI activities.

Analysis và Reporting

• Identify, analyze and interpret trends or patterns in complex data sets using script languages
• Perform analysis of datasets to develop metrics, reports and visualizations mostly for performance management.
• Use data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance to provide meanings to data produce.
• Create and maintain statistical models for ongoing and ad hoc review and analysis of data.
• Understand data requirements from within and outside of the Data và Analytics Division and analyze needs of the business while assisting senior Data và Analytics Division members to develop the required technical requirements.
• Communicate and align with stakeholders on purpose and impact of analytical solutions on business.

Key Accountabilities (2)
Data Insighting

• Lead the identification and interpretation of meaningful and actionable insights from various data sources.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Interact with squads within assigned Data và Analytics Division to identify questions and issues for data analysis.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.

Projects Management

• Manage project conflicts, challenges and dynamic business requirements to keep operations running at high performance.
• Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analyses to improve practices for maximum productivity.

Key Accountabilities (3)
PEOPLE MANAGEMENT

• Attract, onboard and retain the right talents for a high- performing team
• Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
• Manage team performance & provide feedback regularly (following the annual performance management cycle);
• Enable team member's professional and personal development through capability assessment, training, coaching & feedback, etc.
• Motivate and recognize team members' contributions towards the team's shared goals
• Responsible for developing talents within the team
• Act as a role model and promote corporate culture at sub- function level
• Understand & communicate relevant HR offerings to team members.

Key Relationships - Direct Manager
Head of Business Intelligence

Key Relationships - Direct Reports

• Manager, Business Intelligence
• Senior Officer, Business Intelligence
• Officer, Business Intelligence

Key Relationships - Internal Stakeholders
Members of Business and Data & Analytics Division, Enabling Data & Analytics Division (IT or Data - Engineer/Governance), BAU division heads (Business, Finance, Risk, Corporate Affair, IT)

Key Relationships - External Stakeholders
Partners and vendors providing professional services

Success Profile - Qualification and Experiences
Qualifications

• Bachelor's and Master's degree in Finance, Risk Management, Statistics, Mathematics or Quantitative Analysis

Work Experience

• 8+ years of relevant experience in areas of data analysis, reporting và planning, problem solving for business; 4+ years of experience of leading team
• English proficiency requirements are pursuant to Techcombank's policy
• Experience in querying databases and using programming languages (e.g. R, Python, Scala, SQL)
• Experience in building reporting with actionable intelligent
• Experience communicating complex analysis and models across a diverse team
• Experience in data management, ETL and analysis functions
• Experience with data analysis and BI tools such as Tableau, QlikView, Spark would be a plus
• Deep understanding of Information Security principles to ensure compliant handling and management of data
• Experience in leading activities, projects, teams
• Experience in Agile Software Development and has a strong understanding of Agile principles, practices and scrum methodology
• Experience working in (Agile) teams to lead successful digital transformation projects, involved in the end-to-end planning to implementation