Strategic Portfolio Manager

3 days ago

Hanoi, Hanoi, Vietnam ADI Group Full time $36,000 - $48,000 per year


Salary: $3,000 - $4,000 
Location: Hanoi
Additional Benefits: 13th-month salary, KPI-based bonus, family healthcare

Key Responsibilities:
  • Lead strategic, operational, and tactical initiatives focused on customer centricity, portfolio management, retention, and data analysis.
  • Oversee CRM and customer management across all touchpoints.
  • Manage credit risk, collections, budgeting, and workforce allocation.
  • Ensure portfolio management and customer retention across all channels to meet company targets.
  • Collaborate with cross-functional teams, including business, customer experience, strategy, and operations.
  • Own and manage the Persistency Management Framework, improving persistency, renewals, and reducing lapses and surrenders.
  • Design retention offers, analyze performance, and manage outbound call centers.
  • Build customer segmentation and develop models to enhance premium renewals.
  • Monitor performance reports, provide training, and drive continuous improvement in the portfolio management team.
Requirements:
  • Bachelor's or Master's degree 
  • At least 5 years of experience in persistence, renewals, or customer retention in the Telecommunication or Insurance sectors.
  • Strong analytical, customer-focused mindset with experience in data analysis and storytelling.
  • Excellent communication, interpersonal skills, and a strong sense of ownership.
  • Passionate about customer experience, able to work collaboratively across departments, and lead strategic initiatives.
  • Experience with market research, consumer insights, and data analytics is a plus.

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