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Moderation Trainer

2 weeks ago

Đà Nang Da Nang City, Vietnam Gear Inc. Full time ₫900,000 - ₫1,200,000 per year

Introduction

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:

Responsibility

  • Conceptualize training sessions based on data and research;
  • Create training strategies and initiatives;
  • Test and review created training methods;
  • Maintain a database of all training sessions;
  • Instruct employee training and onboarding;
  • Review employee performance and learning;
  • Conduct training classes on policy/product;
  • Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

  • Bachelors degree in any related field;
  • Vietnamese local; proficient in English 4 skills (at least C1 level);
  • At least 1-2 years experience in training; solid training and coaching skills experience;
  • Experience working in the BPO industry is a plus;
  • Training Needs Analysis knowledge and/ or experience is a plus;
  • Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
  • Ability to communicate clearly and concisely, both oral and in writing;
  • Knowledge of people learning patterns to design programs with excellent efficiency;
  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

  • Attractive salary;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check;
  • Paid leave (12 days/year).

2. Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

An open and honest culture where people are valued, treated fairly and trusted and empowered;

  • Modern hardware (Laptop and other equipments provided);
  • Free drinks (coffee, tea, etc.);
  • Nap room for a quick rest;
  • Training and career development opportunities: Continuous and professional training to fully develop your potential.

3. Working time:

  • 5 shifts per week amounting to 40 hours, arranged by the company;
  • The detailed working hours are as following:
  • Trainer will follow class schedule basis availability;
  • Willing to work on flexible shift timings, including night shifts and public holiday.

Working Location:
 Thanh Khe, Da Nang, Viet Nam