Information Technology Support Specialist

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Central Retail in Vietnam Full time ₫900,000 - ₫1,200,000 per year

Central Retail VN is one of the top national retail group. We own Big C, Go, Nguyen Kim, Lan Chi supermarkets, Supper Sport chain stores...Our revenues have surpassed $1B and we still invest more to expand our presentation across Vietnam. We respect every talent who joins us to boost up our online channels as a part of our vision.

Position Summary/Primary Purpose of the Position

Provide hands-on IT support to Business Units by handling daily IT operations, including hardware and software troubleshooting, onboarding and offboarding setup, inventory management, and coordination for warranty or vendor maintenance, ensuring smooth IT services for end-users.

Responsibilities

Support BUs: (80%)

  • Troubleshoot IT issues (hardware, application, network, etc.) and solve problems quickly to ensure our business operations run smoothly.
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
  • Coordinate with Infra/App to resolve major incidents.
  • Audit and maintain inventory of hardware at sites.
  • Provide onsite support for IT issues at the stores, including computers, networks, phones, etc.
  • Support the roll-out of new stores and new applications.
  • Monitor the internet, core services, and system jobs.

Others: (20%)

  • Involved in building a knowledge base for all operation support and keeping it up to date.
  • Research modern technology to support operations.
  • Support other tasks assigned by the line manager.

Experiences:

  • Have at least 1 year's working experience in a similar role.
  • Computer skills: Network troubleshooting, hardware troubleshooting, familiarity with ticket management systems such as Jira and SDP, and strong communication skills.

Requirement:

  • Belief that outstanding customer service is the key to success.
  • Self-motivation
  • Develop effective working relationships.
  • Working Time: able to work on shifts (from 7 am to 4:30 pm, 8:30 am to 6 pm, 12:30 pm to 10 pm).

Qualifications

  • Bachelor's Degree in IT, Computers, or a related field.
  • MCSA, CCNA.
  • English, plus.

Benefits:

  • Attractive salary (you'll love it)
  • Phone & Meal allowances
  • 15 annual leaves
  • Performance review 1 time/ year
  • Open, transparent, and trustworthy environment
  • Challenging projects with awesome co-workers
  • Personalize training plan and career development

Working Location:

  • 163 Phan Dang Luu, Ward 1, Phu Nhuan District, Vietnam.

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