sales & operation supervisor

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Karofi Global Full time

Position Overview

Sales & Operation Supervisor is responsible for
driving retail sales performance (50%)
while
ensuring excellent store operations and compliance (50%)
across the local market. This role acts as a bridge between sales growth objectives and operational excellence, ensuring all retail activities are aligned with HQ standards and local market needs.

Key Responsibilities

A. Sales Responsibilities (50%)

  • Take full ownership of store sales performance
  • Drive sustainable revenue growth by optimizing sales strategy, product mix, pricing execution, and promotional effectiveness across the store network.
  • Recruit, train, coach, and motivate the sales team to consistently achieve sales targets and improve productivity.
  • Monitor daily, weekly, and monthly sales performance, identify gaps promptly, and implement corrective actions in a timely manner.
  • Work closely with operations to manage inventory turnover and ensure high stock accuracy, minimizing stock shortages, overstock, and sales loss.
  • Lead and coordinate sales for new store openings, ensuring on-time launch, smooth execution, and strong initial sales performance.
  • Collaborate with Marketing and HQ to effectively implement campaigns, promotions, product launches, and EU promotional programs.

B. Operations Responsibilities (50%)

  • Manage daily retail operations of the store network to ensure smooth and efficient execution.
  • Conduct regular retail audits to ensure compliance with Karofi standards, SOPs, and brand guidelines.
  • Monitor inventory levels, stock accuracy, sell-out, and coordinate with relevant teams to avoid stock issues.
  • Supervise store layout, visual merchandising, and POS materials implementation.
  • Ensure proper implementation of operational policies, reporting discipline, and internal controls.
  • Prepare and submit weekly/monthly sales and operations reports to the Vietnam HQ.

Qualifications

  • Bachelor's degree
  • Good English communication skills, both written and spoken
  • Minimum 5 years of management experience in a similar role within Modern Trade (MT) / Retail channels.
  • Proven experience managing or overseeing large retail distribution chains for ITC, Home Appliances, or Technology products. (For example: Điện Máy XANH, Nguyễn Kim, Media Mart, HC (Home Center), FPT Shop, Pico, Điện máy Chợ Lớn, và Thế Giới Di Động, CellphoneS)
  • Experience working with structured retail systems, performance KPIs, and cross-functional coordination.
  • Strong leadership, ownership mindset, and ability to operate independently in an overseas assignment.
  • Willing to have frequent business travel.

About us

Karofi, a member of Tecomen Group (est. 2006), is Vietnam's No.1 water purifier brand, specializing in advanced household solutions such as water purifiers, air purifiers, and hot & cold dispensers.

With a 36,000 m² manufacturing hub producing over 2 million purifiers and 30 million filters annually, Karofi exports to 50+ countries and serves 10,000+ sales points worldwide.

Driven by cutting-edge technologies like AiOTec and Voice Call, we are on a mission to become a Top 3 global leader in water and air solutions by 2040.

Joining Karofi means becoming part of a dynamic, innovation-driven international team, where your expertise contributes directly to improving lives through cleaner water and healthier air — while enjoying competitive benefits, growth opportunities, and a collaborative culture.

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