Account Manager

Job Description

Professional Competencies Required:

• Business Acumen: Understands and intelligently applies economic, financial, and industry data to make business decisions.

• Working Across Boundaries: Thinks and acts beyond one's silo – bridges team, functional, divisional and/or geographical boundaries.

• Strategic Thinking: Visualizes the way forward, identifying opportunities that add value to the work and to the business.

• Productive Communication: Plans and delivers ideas and information to others in an impactful manner.

• Problem solving: Gathers and analyzes data and effectively responds to new, complex or problematic situations; Creates solutions that drive value for company and our customers, incorporating innovative approaches where relevant.

• Influencing/Negotiation skills: Ability to understand both internal and customer perspectives so as to be able to build a strategy for financial and value-based Negotiation.

Functional Competencies Required:

• Customer & Market Insights: Ability to develop a deep understanding of customer needs, behaviors and goals, as well as market dynamics, competitor analysis and trends to improve overall business outcomes.

• Customer Engagement: Ability to identify and appropriately build and maintain long-term, sustainable relationships with customers, external stakeholders, and key influencers through a variety of relationship-building approaches.

• Strategic Business Management: Ability to set strategic plans, manage profitability (P&L), consider execution tradeoffs and continuously adjust approaches to maximize business performance and increase market shares and profitability.

• Market Access: Ability to apply knowledge of the healthcare environment, payer decision-making processes, product pricing and reimbursement to appropriately demonstrate value to customers so as to maximize profitable access for company products.

• Product knowledge and portfolio management: Ability to apply understanding of company's large portfolio of products and services, including product lifecycle stages and new product launches, to create an optimal plan in matching individual offerings to customer needs and interests.

• Regulatory and compliance knowledge: Ability to comply with legal and regulatory requirements in the pharmaceutical and/or consumer products industry and adhere to internal compliance controls.

• Account Management: Ability to understand multiple interdependencies within an account, consider customer goals and needs, maximize account performance, and provide value-based offerings by building long-term relationships through collaborative business planning processes and approaches.

Desired Experience/Education:

• Degree in Pharmacy, Pharmaceutical or Health Sciences, or a related field. Additional qualification(s) in business or related field is an advantage.

• years of experience in hospital tender/sale businesses for pharmaceutical products.

• Strong knowledge of customer/business strategy, general purchasing processes and the relevant regulations.

• Good understanding of pharmaceutical regulations and compliance requirements)

• Excellent negotiation, communication, problem-solving and interpersonal skills, including experience in public speaking and presentations to decision-makers.

• Proficiency in data reporting tools and analytics, and market share performance metrics.

• Ability to work independently as well as part of cross-functional team.

• English language preferred

Required Skills:

Account Management, Account Management, Account Planning, Business Decisions, Business Management, Business Performance Management, Communication, Communication Technology, Contract Management, Customer Experience Management, Customer Needs Analysis, Customer Relationship Management (CRM), Data Analysis, Market Access, Market Analysis, Market Share Analysis, Pharmacy Regulation, Product Knowledge, Profitability Management, Profit and Loss (P&L) Management, Quality Leadership, Regulatory Requirements, REMOTE_SKILL , Resource Management, Risk Management {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/28/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R377275

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