Associate Solution Support Engineer

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

**Meet your team**

If you’re searching for a diverse, multi-cultural team where you feel empowered, respected, and dedicated to your ideas and individual growth — you have come to the right place. Our team culture encourages and recognizes unique contributions and provides a fun, flexible, and inclusive work environment.

**What you'll do**

As a BTP Associate Solution Support Engineer, you will troubleshoot and solve customer issues reported through industry-leading channels within SAP Business Technology Platform (BTP). This includes engaging directly with customers, collaborating with development teams, using knowledge repositories, simulating problems, and working on customer systems to resolve complex issues. Your goal is to deliver a high-quality customer experience while developing deep technical expertise.

Key Responsibilities:

- Investigate and resolve complex, real-world customer issues related to SAP BTP.
- Provide technical problem-solving and debugging expertise.
- Recommend technical solutions and develop workarounds where needed.
- Properly document communications and actions for customer issues in SAP’s CRM system.
- Use SAP and third-party tools to diagnose issues on customer systems.
- Participate in shift work, including weekends, as scheduled.
- Continuously learn and master SAP software used by industries, governments, and multinational companies.

Technologies Supported:

- UX/UI and mobile-based technologies
- SAP FIORI
- Gateway
- Relational databases
- Operating Systems

**What you bring**

Education and Experience:

- University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
- 0-2 years of professional experience; new graduates are encouraged to apply.

Skills and Competencies:

- Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
- Excellent communication, collaboration, and customer service skills.
- High proficiency in English (spoken and written).
- Programming skills preferred.
- Strong analytical and problem-solving abilities.
- Open and professional communication style.
- Strong team player who learns and adapts quickly.
- Customer-centric mindset with a passion for delivering high-quality solutions.
- Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

- Career Progression: SAP provides the tools and resources to help employees grow in their careers.
- Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
- Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

SAPLabsVietnamCareers

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 425777 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.