SAP Area Super User

6 days ago

Thành phố Hồ Chí Minh, Vietnam Group Function Full time

Opportunity

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk

**WE OFFER**

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment You will get to focus on creating valuable relations with current and new customers and work with
highly professional teams in an environment where you will be valued, recognized, and well-rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society, and each other

***

**KEY RESPONSIBILITIES**

Process Standardization- Raise change requests/ ideas to SME for identified system issues or changes, which would improve the efficiency or performance of the processes- Provide guidance/ clarification to End Users/ relevant stakeholders to collect customer profiles, and customer data into SAP TMS and relevant systems- Standardize operation process with excellence and LEAN; consider and propose the process for exceptional handling if any- Manage and document all the exceptional handling

Digitalization- Act as first-level escalation and support for End Users to resolve issues, raise/work with SNOW if need-
- Onboard new users (in both technique and knowledge)- Lead and/or manage data cleanup/ system error handling/ master data maintenance and monitoring in SAP TMS and relevant systems- Onboard/Implement new roll-out/features

People Capabilities- Customize and localize Customer/Vendor level training materials based on local requirements including IOP, user manual, QRG, pand roduct manual (Flow)-
- Upgrade user capability and adoption by training/sharing/testing

Customer Centricity- Be assistance of existing clients (testing, demo, UAT, training, transformation) on a need basis- Customer/Vendor onboarding (Refer to RACI)- Support MIFA by providing guidance /clarification for the end user/COE agent to collect customer MIFA- Support Procurement/Vendor Management to deliver training to external parties (Customers, Suppliers, Vendors)

**KEY PERFORMANCE INDICATOR**-
- End user satisfaction in terms of responsiveness and quality as first-level support.- The number of best practice sharing, and development opportunity identification.- Active contribution to projects and activities cascaded from CEN & SME.

**WHAT WE ARE LOOKING FOR**-
- Strong problem-solving skills, and ability to translate issues into development opportunities.- Flexibility, adaptability and change management skills.- Result orientation mindset.-
- Self-learning skills, and proactiveness to learn from others.- Ability to use technology to gather, analyze, and visualize data.- Good communication and Presentation in English- Stakeholder management, project management.- Good knowledge and interest in processes and systems of relevant products.- Ability to explain technical information to non-technical people, and relay business requirements to technical people.- Lean and continuous improvement mindset.- Customer-centricity mindset.- Willing to travel for business trips.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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