Senior Account Manager

**Salary**: Negotiable

Department: Planning & Account

Company: Mango Digital

Application deadline: 07/05 — 06/06/2025

**Job description**:
**ABOUT MANGO DIGITAL**

Mango Digital is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

Mango Digital is the pioneering Creative Agency powered by data intelligence.

Our competitive edge is rooted in data intelligence. To provide results-driven marketing solutions and maximize our client’s ROI, we offer in-depth insights into social user behavior, barriers, and triggers to enhance planning efforts. Moreover, we provide comprehensive SocialTrend analysis to facilitate brand-user engagement and meticulous identification of a pool of qualified social users for precise targeting.

**THE MISSION OF THIS POSITION**

Senior Account Manager is a leader of the 01 line account team to leverage expertise and collaborate with diverse internal teams & business partners to manage multiple projects and achieve client’s expectations. Additionally, you will play a key role in helping Mango Digital build and strengthen relationships with clients to earn their respect and trust, ultimately enhancing our client retention.

Together, we will become a pioneering creative agency powered by data intelligence and make a significant breakthrough in the industry.

**WHAT YOU’LL BE DOING**

**ACCOUNT: 80%**

**Client Services**- Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values
- Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
- Liaise with clients regularly - responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
- Manage client expectations and satisfaction on high standards on every campaign.
- Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
- Leading a team to provide the utmost level of client service.

**Project management**- Collaborate with internal team to develop plan and lead presentations
- Account-manage and deliver end-to-end digital campaign and project performance.
- Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
- Identifying and resolving issues before they arise.
- Completing projects to a specific schedule and within an agreed budget & KPI.
- Using your communication skills to push clients, and the internal team, creatively and strategically.
- Work collaboratively with other internal teams, including Planning, Creative, Media and other companies in YouNet Group (Buzzmetrics, YouNet Media, YouNet AM, Fanscom) to ensure the best result for client(s).
- Control project P&L to ensure the required profitability for Agency.
- Develop case studies that build the agency’s credential and reputation.

**Team development**- Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
- Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
- Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

**BUSINESS: 20%**

**Current Client**- Gaining trust and maintaining good relationships aim to promote business expansion with existing clients.
- Creating opportunities to grow business in terms of revenue on assigned accounts.
- Consulting clients to the right direction based on the agency’s capabilities and client’s need

**New Client**- Supporting Vice Managing Director & Account Director to approach new clients for selling
- Acquiring new clients and new services for the agency is PLUS

**Report to**:Account Director
**Promotion**:Senior Account Manager

**Benefit**:
- Competitive salary, 13th month salary
- Performance-based annual Bonus
- Performance appraisals and promotion every year
- 12 days of annual leave & 5 days of sick leave
- Standard health check and Premium healthcare insurance
- Company trip, Year end party, Team building
- Occasion-based offerings: Birthday, wedding, maternity,
- Parking support
- Equipment for work (PC / laptop)
- Free in-house entertainment facilities: table football, book tree, coffee and snack.

**WHAT YOU’LL BRING**

**Experiences & Knowledge**:
- At least 7 years digital agency in account management experience or related field.
- Great account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Di