Sme & Household Relationship Support Staff (40001652)

20 hours ago

Hải Phòng, Vietnam Techcombank Full time

2 Jul 2025

**SME & Household Relationship Support Staff (40001652)**:

- Category: Retail Banking Group
- Job Type:

- Facility: Retail Banking

**Job Purpose**:

- The person in charge of the position is responsible for:

- Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as customers). Responsible for ensuring the completeness and accuracy of information according to the partner's regulations.
- Ensure the implementation of assigned tasks such as: Supporting solutions while enhancing customer engagement with the customer's products and services, in order to bring the best service experience to customers.
- Ensure strict compliance and minimizing risks according to the partner's requirements.

**Key Accountabilities (1)**:

- 1. TRANSACTION SUPPORT
- Support providing services to customers fastest with the best way.
- Always update regulations, customer service processes and instructions of partners
- Support resolving customer requests within authority.
- Ensure the accuracy of the work performed
- Receive customer opinions on products, processes, services, policies... to make recommendations to policy departments.
- 2. CUSTOMER SUPPORT: SUPPORT SOLUTIONS TO ENHANCE CUSTOMER ENGAGEMENT
- Perform tasks according to the needs of partners, specifically: Receive information, support clarifying information that customers need to know about products and services.
- Perform tasks according to customer requirements: Support providing information about related products and services within the scope of assigned work according to the assignment in each period..

**Key Accountabilities (2)**:

- 3. PRODUCT & SERVICE QUALITY ASSURANCE:

- Support ensure assigned tasks are accurate, fully, fast and timely, ensure accurancy SLAs and Service Quality standards
- Fully comply with service quality standards for the assigned position and other customer regulations for each period
- Update information on products, processes/regulations, Marketing programs, new supply campaigns and partner instructions from time to time to provide the best service
- Receive and resolve requests and complaints in accordance with customer regulations
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.

**Key Accountabilities (3)**:

- 4. OPERATION COMPLIANCE & RISK MANAGEMENT ACCORDING TO CUSTOMER REQUIREMENTS
- Ensure perform work in accordance with policies, procedures, regulations, and instructions of partners
- Perform and ensure compliance with procedures, regulations of partners and laws.
- Manage legal risks and operational risks on the list of customers assigned to support in accordance with regulations and instructions of partners
- Comply with regulations on information security and information confidentiality.

5. Perform other tasks as assigned by superiors from time to time.

**Key Relationships - Direct Manager**:
Team Lead, SME & Household Relationship Support

**Key Relationships - Direct Reports**:
**Key Relationships - Internal Stakeholders**:
Units of the Company and relevant partners

**Key Relationships - External Stakeholders**:
Customers and Competitors,...

**Success Profile - Qualification and Experiences**:
**Qualifications**:

- College degree or higher is preferred (graduated in Banking, Economics,....)

**Professional Experience**:

  • Sme & Household Relationship Support Staff (40001652)

    3 days ago

    Hải Dương, Vietnam Techcombank Full time

    22 Sept 2025 **SME & Household Relationship Support Staff (40001652)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter...

  • Sme & Household Relationship Support Staff

    2 weeks ago

    Hải Phòng, Vietnam Techcombank Full time

    6 Dec 2024**SME & Household Relationship Support Staff (40001652)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to...

  • Sme & Household Relationship Support Staff

    1 week ago

    Hải Phòng, Vietnam Techcombank Full time

    14 Oct 2024**SME & Household Relationship Support Staff (40001652)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to...

  • Senior Officer, Customer Relationship Management

    20 hours ago

    Hải Phòng, Vietnam Techcombank Full time

    4 Jun 2025 **Senior Officer, Customer Relationship Management - Household (40001681)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The job holder is responsible for building, developing and managing Household customers. Responsible for consulting, sales & servicing, after-sales monitoring, risk management,...

  • Expert, Customer Relationship Management

    1 week ago

    Hải Phòng, Vietnam Techcombank Full time

    9 Dec 2025- **Expert, Customer Relationship Management - SME (40000898)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt collection...

  • [cn Hải Phòng] Retail Relationship Manager

    3 days ago

    Hải Phòng, Vietnam Shinhan Bank Full time

    Work Location Hai Phong (Ngo Quyen District) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 1 Years Salary Negotiable Industry Accounting / Auditing / Tax, Banking, Retail / Wholesale, Sales / Business Development **Job Benefit**: - Insurance - Allowances - Incentive bonus - Health checkup - Training & Development - Salary...

  • Assistant Relationship Manager Ii

    20 hours ago

    Hải Phòng, Vietnam Techcombank Full time

    20 Nov 2024**Assistant Relationship Manager II (40001503)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Key Accountabilities (1)**: - 1. Customer Insight - Collaborate with RMs to Research/collect information, judgments, sources of potential customers (leads), competitive banking products... to help RMs...

  • [ Cn Hai Phong ] Chuyên Viên Quan Hệ Khách

    1 week ago

    Hải Phòng, Vietnam Shinhan Bank Full time

    Work Location Hai Phong (Ngo Quyen District) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 1 Years Salary Negotiable Industry Banking, Retail / Wholesale **Job Benefit**: - Insurance - Incentive bonus - Health checkup - Training & Development - Salary review - Annual Leave - Sport Club - Manage sales activities targeting Home...

  • Senior Officer, Priority Relationship Management

    20 hours ago

    Hải Phòng, Vietnam Techcombank Full time

    15 Jan 2025 **Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with...

  • Senior Officer, Priority Relationship Management

    20 hours ago

    Hải Phòng, Vietnam Techcombank Full time

    19 Nov 2025- **Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...