Senior Customer Service Representatives

4 days ago

Thành phố Hồ Chí Minh, Vietnam GoGoX Full time

**What you will deliver**
- ** Handling customer requests**: Receiving and processing requests from customers via phone, Zalo, Facebook, and other communication channels.
- ** Resolving complaints**: Managing and addressing complaints from customers and drivers promptly and effectively.
- ** Order management**: Processing, assigning, and tracking orders to ensure accuracy and timeliness.
- ** Administrative tasks**: Performing administrative duties related to payment documents, ensuring accuracy and compliance with procedures.
- Other tasks related to operations and customer care as assigned by the management
- Guide, train, assign, and supervise the daily tasks of customer service staff (2 members).
- Prepare a weekly activity report for the team and propose solutions to superiors to improve the service quality of GoGoX.

**Who you are**
- Degree holder or above
- With 3 years relevant working experience (preferably logistics and start-up company)
- Hardworking, eager to learn and progressive.
- Good command of Vietnamese, capable of controlling emotions in challenging circumstances
- Proficient in Microsoft Office, with basic computer and software knowledge
- Good problem solving, communication, analytical skills, and ability to work under pressure
- Excellent interpersonal skills, self-motivated, and well organized
- Enthusiastic in logistics, technology, and e-commerce industries

**What we offer**
- Competitive salary package
- 13th-month salary
- Insurances as Vietnamese labor on full gross salary law
- Private premium health care package
- Opportunities for development and a clear growth path
- Company trip, and other benefits according to company policy
- A multi-cultural team
- A company provides a casual, flexible working environment
- A company promotes learning, continuous improvement, and personal growth
- Better work-life integration
- A dynamic, youthful and professional working environment
- Comprehensive training on work processes, interaction, and communication with partner drivers
- Gain additional experience and knowledge about personal development as well as the logistics field

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