Technology Consultant

6 days ago

Hanoi, Vietnam Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Role Purpose:
The Technology Consultant is a technical resource for Rockwell Automation technology and products within their area(s) of expertise, capable of articulating capability and benefits of portfolio to customers. Delivers proof of concept, after sales support, and is a trusted advisor to the sales organization and channel. They are responsible for technical support in pre-sales activities for a specific range of products within a defined geography.

The technology consultant will act as the technical product expert within the sales organization for customer pursuits. The Technology Consultant will augment Distributor Specialist capability in areas lacking coverage. When required, the Technology Consultant will assist in commercial marketing activities, interface with Product Business Units, be the Point of contact for product and quality issues, provide post sales troubleshooting when needed, and act as a local interface with Tech Support.

Key Responsibilities:

- Be the technical product expert and focal point in the region/country for the specific product range
- Proactively facilitate and/or provide product based training to the sales force & channel.
- Co-operate with the sales force in promoting the product range to existing and new customers with presentations, demonstrations, proof of concepts, performance tests and/or similar activities.
- Define and articulate product differentiators and values versus competition.
- Analyze competitive product lines, have knowledge of competitor’s strategy, further define competitive differentiators.
- Participate in trade shows, seminars and/or similar marketing activities, offering demonstrations and product expertise with customers where needed
- Support market access (Distributor & Systems Integrators) when appropriate to ensure their capability in articulating the value and demonstration of RA product or technologies
- Assist Business Lead in launch of new products to the sales force and channel.
- Validate and resolve compatibility issues of products within architectural solutions and provide guidance to customers/sales force.
- Actively seek out and participate in both formal and informal training opportunities to continuously develop technical skills.
- Provide product gap and development feedback to appropriate business unit.
- Share insights with regional and global peers.
- Interface with Tech Support on post sales product issues.
- Focus on opportunities that support Rockwell Automation’s strategy.
- Understand business models, organization and go to market strategy, leverage where appropriate
- Knowledge of the industry strategies, familiarity with outcome-based selling.
- Understands the business drivers and KPI’s of the customer.
- Keep sales and customer relationship management data up to date in tools (i.e. SFA), optimizing activities by using tools consistently.

Skills, Knowledge, Experience and Education
- Bachelor’s degree in an engineering/technical related field or equivalent.
- Strong Technical and Application expertise, and related demonstrated sales experience.
- Fluency with native language and strong command of English (written & spoken).
- Ability to work with and gain confidence of senior level personnel (internal and external) in a highly collaborative, matrixed stakeholder organization.
- Ability to resolve complex issues in creative and effective ways.
- Ability to align and influence critical stakeholders.
- Strong supporter of our customer centricity. Understands the importance of demonstrating concern for satisfying customers. Passionate about developing goals to improve our customer experience.
- Ability to set, being accountable for and achieve challenging targets.
- Ability to influence, empower, coach and motivate others.
- Ability to adapt communication style and messaging to different audiences.
- Have good experience in Process Knowledge in Heavy Industrial such as Mining, Auto & Tire
- Must possess in-depth knowledge and extensive hands-on experience on DCS.

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