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Senior Learning and Development Specialist

3 weeks ago

Hanoi, Vietnam Starbucks Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Planning & execution Starbucks Learning Program
- Lead projects for updating core training content sourced from Starbucks Asia-Pacific, ensuring adherence to quality standards and localization requirements.
- Coordinate the delivery of training programs, including facilitation and support for field management during execution.
- Observe the implementation of training programs to ensure consistency and accuracy in content delivery.
- Administer the training program calendar, overseeing the scheduling of training classes, workshops, and trainer certifications.
- Assign and collaborate with internal trainers for each training topic, aligning with the Operations team on training schedules.
- Update the L&D tracking program and conduct assessments at the conclusion of training programs to evaluate effectiveness.

Develop Coached and Facilitators
- Conduct Train The Trainer (CFs, ACFs, MTs) workshop and providing follow up coaching/feedback for Internal Trainers. Revise & upgrade content to match with the learning needs
- Implementing & develop L&D process in classroom training and in-stores coach certification

Driving Improvement
- Design, develop new programs and manage, including E-learning modules (Articulate Rise) in Learning Management System (LMS) and offline training materials.
- Create lesson plans that effectively communicate training material and align with program objectives.
- Ensure integration and alignment of new programs with existing or anticipated training initiatives.
- Manage and analyze L&D data, compiling reports to evaluate the effectiveness of training initiatives and determine Return on Investment (ROI).

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Minimum of 4 - 5 years of Learning and Development
- Experience developing and implementing learning programs for local and global
- Strong project management skills; able to multitask and prioritize work in a fast-paced environment
- Knowledge of and experience with Learning Management, Instructional Design learning content, Facilitator Skills, online course creation tools, and webinar/virtual classroom platforms
- Strong executive presence with ability to develop relationships, build rapport, and effectively interface with all levels within the firm
- Strong English reading, written and verbal communication and interpersonal skills
- Highly proficient with Microsoft Office Suite (PowerPoint, Word, Excel), E-learning Design (Articulate 360) & Data Management
- Willing to travel

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhân Sự,Tuyển Dụng (HR)

Trung cấp - Nghề
Không yêu cầu