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Restaurant Manager

2 weeks ago

Hà Nội, Vietnam Pizza 4P’s Full time

**GOAL**

The primary objective of the role is:
**Deliver WOW experience**
- Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty.

**Build up the team**
- Build up the team who has strong passion/commitment for 4P’s quality excellence.
- Inspiring the team member with a Vision/Mission statement. Be the role model to perform
- Focus on the partner‘s development and generate a sufficient training plan. A good leader makes pepple

**THE DELIVERABLES**

**Quality Excellence**
- Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.
- Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation.
- Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication.
- Implement routine food quality check to make sure maintaining standard taste and presentation.
- Strict management for food safety hygiene control.
- Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience
- Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.
- Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine), Food, System APP

**People development and training**
- Ensure interview, selection for all newcomers
- Make sure all teams are executing training on time for all positions
- Ensure skills partner for key positions

**Sustainable Business development**
- Be the owner of the store P&L
- Secure sustainable business development and make sure the store is operating with profitable conditions.
- Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality.
- Manage expenses for ordering/purchasing to secure profit.
- Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory

**WHO YOU ARE**
- Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain), high service quality.
- Advanced level in English (Speaking & Writing)
- Empathy with our vision
- Culture fit (Omotenashi, Authenticity, Kaizen, Compassion)
- Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain)
- Have Passion for Culinary
- Outstanding customer service mindset
- Have strong leadership, management and problem solving skills
- Being independent, proactive, patient, high responsibility and willing to work under high pressure
- Commit to the goals of leading and coaching people

**TRAINING & WORKING SCHEDULE**
- 3-4 months onboarding and training at a designated store
- Works 200 hours/ month: 8 hours/ day and 1 day off per week, flexible working hours based on operation schedule

**THE PACKAGE**
- Competitive salary & performance based bonus
- 15 annual leave days per year
- Private healthcare insurance
- Special internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc
- 13th month bonus

**Salary**:
Negotiate

**Working Address**:
Pizza 4P‘s Ha Noi

**Department**:
Operation (Managerial Level)

**Application Time**:
23/12 — 31/03/2025