Operations Automation

7 days ago

Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Plan, organize, manage, monitor and evaluate the different activities how to develop OP functional systems
- Manage work teams collaboration with customer centricity mindset for ensuring the quality and operation align with PVA’s strategic and maximize to bring exceptional customer experiences.

Job Responsibilities

1. Strategy & Planning:

- Ensure that deliverables meet business requirements and OP’s goals, fulfill end-user requirements, and identify and resolve business issues.
- Review and analyze existing system, process, workflow effectiveness and efficiency, and then develop strategies for improving all of them.
- Contribute operations information and recommendations to strategic plans how to improve the production, productivity, quality and customer experiences.

2. Acquisition & Deployment
- Liaise proactively with suppliers/ vendors and internal stakeholders to address issues in programs.
- Design communication plan, well prepare user guide for user, follow up and maintenance system performance.

3. Management team
- Build a working together, efficient and responsible environment
- Help to change staff’s mindset to “Out side in” and customer centricity

Job Accountability
- Provide the best solution to improve the claim service through automation & digitalization transaction.
- Drive project’s member & stakeholder to alignment with project’s goal as Product Owner
- Develop hospital network system.
- Improve & popularize claim service

Job Requirements

1. Qualifications
- _ Mandatory:_ University/College graduated of Economic/ Technology/ Law/ Medical

2. Knowledge and skill
- _ Mandatory:_
- English skills: at least is reading, writing
- Microsoft office: word, excel, power point
- Good communication skills, Problem solving skills_._
- _ Advantage: knowledge of Life Insurance/ Law/ Medical._

Competencies

Leadership Capability Model - Intermediate level

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