[ila] Telemarketing Officer

2 days ago

Ho Chi Minh City, Vietnam ILA Full time

**Responsibilities**:
**1) Digital Leads Processing**:

- Consistently make a good first impression when calling leads
- Reach out to existing and potential customers to present our product and service offering
- Learn details about our product and service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and need
- Offer solutions based on clients needs and capabilities
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Measure identified KPIs
- Always strive towards meeting sales quota
- Track and document calls and sales
- Update client records
- Prepare and present achievements and KIPs

**2) Inbound - Outbound Call Receiving**:

- Be up-to-date with product knowledge of ILA courses, methodology, systems (Moodle, ILA connect, I- LA accounts, reminder, attendance, gradebook/test score, Student handbook, etc.), etc..
- Receive all calls from the hotline.
- Be up-to-date with all ILA branches nationwide in order to transfer the call correctly.
- Record & report all calls on excel file, allocate leads to each centre.
- Respond immediately to customer's common inquiries about study time and study pathway, tuition, current promotion, etc, as send additional information to customers as needed.
- Promptly take action with missed calls and mailbox messages: call back to the customer and respond immediately as above.
- Review own or other officers’ accuracy of data recording as assigned
- Support with sorting of customer call data.
- Any other reasonable tasks assigned by the Telesales Manager

**Skill Requirements**:

- Excellent telephone etiquette
- Basic computer skills, including Microsoft Word and Excel
- Outstanding verbal communication skills and a positive attitude
- Ability and willingness to learn about products and services specifications and benefits
- Patient and friendly personality
- Good teamwork skills

**Required Experience**:
Experience as Telesales or similar customer service or sales role is a advantage

**Required Education and qualifications**:
High school diploma or equivalent required; bachelor’s or associate’s degree a plus

**Benefits**:

- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- 14 day-off per year along with other benefits according to the company's regulation.

**Contact Us**:

- 146 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam
- 0986239042

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