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Operations Staff

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Logistics Dolphin Full time

**Mô tả công việc**:
(Mức lương: 8 - 11 triệu VNĐ)
The role involves managing various tasks within the Airfreight team, covering both Export and Import services. Key responsibilities include handling system updates according to SOPs, following up on sales/agent opportunities, and updating performance metrics.

Main Responsibilities:

- Stay updated on Dolphin service scopes, patterns, and policies.
- Timely confirm bookings from vendors, customers, and agents.
- Follow up on sales from quotation to final delivery, updating relevant parties as needed.
- Coordinate with airlines for bookings, update systems, issue invoices, and arrange payments.
- Issue Air Waybills (AWB) and assist with Airfreight pricing.
- Collect and dispatch documents to appropriate recipients.
- Ensure proper management and follow-up with vendors, customers, and agents.
- Adhere to Dolphin Group operational guidelines and meet KPI requirements.
- Keep destination offices, customers, and agents informed of changes affecting cargo planning.
- Ensure all applicable charges are collected and report any payment issues.
- Maintain updated flight schedules and report any service failures.
- Provide product feedback and suggest improvements.
- Adhere to new procedures as instructed by destination offices or SOP updates.
- Collaborate with Sales, Agents, Co-loaders, and support teams to ensure customer satisfaction.
- Offer comprehensive solutions using Dolphin Logistics services.
- Handle claims at the initial stage and report to Team Leader for further action.
- Communicate professionally with internal and external customers, building confidence.
- Prepare operational reports and complete ad-hoc tasks as assigned.

Key Results:

- Meet agreed KPIs and objectives.
- Achieve high customer satisfaction scores.
- Avoid additional costs from mishandling.
- Maintain strong engagement with stakeholders and internal teams.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: As per experience and qualification;
- Holiday and New Year bonuses are based on the company's business situation;
- Periodic health care, annual tourism;
- Pay social insurance with full salary;
- Annual leave;
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Minimum 2 years of experience in a similar customer-facing role in the airfreight industry.
- Native-level Vietnamese and high-level English proficiency.
- BA in a related field preferred.
- Strong communication skills and a customer-focused attitude.
- Proficient in computer usage.

Learning Opportunities:

- Gain knowledge in Forwarding and Logistics, teamwork, time management, customer service, shipping documents, multitasking, self-motivation, communication, vendor management, and working in a professional environment.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Thương Mại Quốc Tế,Xuất Nhập Khẩu

Trung cấp - Nghề
Không yêu cầu