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Training Specialist

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam Chi Nhánh Công Ty TNHH transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh Full time

**Mô tả công việc**:
(Mức lương: 12 - 19 triệu VNĐ)
- Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge, customer service skills ine-commerce
- Create and maintain training materials, including manuals, guides, and presentation materials
- Evaluate the effectiveness of training programs and make recommendations for improvement
- Stay up-to-date with SOP of project, best practices when collaborate with operation management team
- Prepare and present the training report according to client or internal project request
- Agent skill and knowledge - oriented
- Review the performance appraisal and organize the discussion of Individual Development Plan

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: Negotiate.
- 13th-month salary.
- Insurance followed Vietnamese Labor Law.
- Promotion opportunities, salary increase once/year.
- Periodical bonus: twice/year.
- Bonuses, gifts for Holidays.
- Activities: Birthday party, Town Hall, Employee engagement activities.
- Meal allowance, transport allowance & parking fee.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Associate's degree in Education, Communications, or a related field
- Fluent in English both written and spoken (TOEIC 650 for English or HSK4 for Chinese) or the same level
- At least 1 years in the same position. (specialized in BPO industry)
- Excellent training, facilitation, and presentation skills
- Experience with learning management systems (LMS) and other training technology platforms is plus
- Excellent computer skills with MS Office
- Willing to work overtime if needed

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giáo Dục/Đào Tạo,Đào Tạo

Đại Học
1 - 2 năm