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Technical Services Implementation Engineer

2 weeks ago

Hà Nội, Vietnam NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role performs configurations, action installations and attend to break/fix events.

**What you'll be doing**

**Key Responsibilities**:

- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Takes responsibility for problem resolution and troubleshooting.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Compiles and maintains project administration.
- Conducts elementary presentations within the customer's organization.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Developing understanding and appreciation of technical design and business principles.
- Demonstrates fundamental project management and administration ability.
- Displays good customer engagement skills.
- Demonstrates developing domain specialist knowledge.
- Good verbal communication skills.
- Client focused and displayd a proactive approach to solving problems.
- Ability to work under pressure and meet deadlines.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.

**Required Experience**:

- Moderate level of experience in a technical implementation engineering or similar role.
- Demonstrated experience engaging with clients and conducting presentations.
- Demonstrated project administration and documentation experience.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer